Mystery Holiday Terms & Conditions
Mystery Holiday is operated by Wowcher Limited, and an ATOL protected tour operator.
Mystery Holiday deal offers the customer a chance to purchase a holiday from £99pp to an unknown destination. Customers have the chance to win destinations worldwide including Maldives, Las Vegas, Dubai and more.
Definitions
In these terms and conditions:
‘Mystery Holiday’ refers to the deal customer has purchased to receive a holiday to an unknown destination including flights and accommodation.
‘Holiday promoter’ refers to Wowcher Limited, Fortess Works, 36-52 Fortess Grove, London, England, NW5 2HD.
‘Holiday provider’ refers to the ATOL protected tour operator indicated on the Mystery Holiday deal purchased.
‘Order’ refers to the total number of vouchers purchased by one customer in the same name.
‘Draw’ refers to the destinations allocated to customers.
Opening & Closing Dates
Mystery Holiday is open for voucher purchase via Wowcher & Living Social’s website (www.wowcher.co.uk/www.livingsocial.co.uk).
Mystery Holiday will close as indicated on the deal.
Entering the Mystery Holiday Draw
Mystery Holiday is open to UK, Channel Islands and Isle of Man residents aged 18 years or over.
By purchasing the Mystery Holiday customers are deemed to accept and are bound by the terms and conditions of the holiday promoter and holiday provider.
Mystery Holiday is based on two adults sharing, and therefore customers must purchase two vouchers to qualify for the £99pp or £129pp rate advertised.
Customers are welcome to purchase a single voucher however a single supplement fee will be advised at the time of booking with the holiday provider. Customers who purchase a single voucher do not qualify to receive tier 1 or tier 2 holidays (outlined further below) this includes but not limited to Maldives, Dubai, New York, Las Vegas and Mexico. Customers will be drawn another destination at random.
Customers are also welcome to purchase three or more vouchers however customers who plan to travel with three or more passengers under the same itinerary do not qualify to receive tier 1 or tier 2 holidays (outlined further below) this includes but not limited to Maldives, Dubai, New York, Las Vegas and Mexico. Customers will be drawn another destination at random.
Passengers travelling under the age of 18 must be accompanied by an adult (18 years or over). Passengers travelling under the age of 18 are charged at the same rate as a paying adult.
There is no maximum number of vouchers that any one person may obtain.
How to enter the Mystery Holiday draw
To enter the Mystery Holiday draw customers can visit the link below, select preferred travel dates, and number of vouchers (passengers) they would like to purchase. Customers can also enter via the app.
https://www.wowcher.co.uk/deal/travel/european-city-breaks/other-cities/e/mystery-holiday-deal
Once purchased the customer will receive their voucher codes, along with a link for redemption. Customers must redeem their vouchers as soon as possible using the link provided. Customers will be asked to complete information relevant to their holiday booking. Customers who do not complete the redemption process within 28 days of the draw date will not be entitled to a refund.
Mystery Holiday draw selection & notification
Mystery Holiday destinations (outlined below) are drawn at random based on the customers preferred travel dates, as provided by the customer within the redemption process.
Every order made online or through the app, subject to eligibility and compliance with all applicable terms and conditions, will receive one holiday from the list of holidays outlined further below. Holidays are drawn at random from among all eligible entries received.
The Mystery Holiday draw is based on 2000 holidays (4000 vouchers/passengers). For the avoidance of doubt, due to the nature of the draw, if the deal does not sell out and fewer than 2000 holidays (4000 vouchers/passengers) are purchased, there is no guarantee as to which holiday will be assigned to customers as the holiday allocated will be drawn at random. Alternatively, if the mystery holiday should sell more than 2000 holidays (4000 vouchers/passengers), purchases after the initial 2000 holidays (4000 vouchers/passenger) will be entered into a separate draw.
A new draw will commence every 4 weeks.
The Mystery Holiday deal is sold across multiple websites and therefore the number of vouchers sold will reflect the total number sold across all websites.
The holiday provider will aim to contact all customers within 5 working days from the date and time they completed the redemption process. From time to time this deal receives a high level of demand and waiting times can increase to 10 working days.
Customers will be contacted via text message, telephone and email as provided within the redemption information. Customers are advised to check their voicemail and email junk folders for communication from the holiday provider. Where the holiday provider can provide evidence, they have tried to contact the customer within the timeframe outlined above, the customer will not be entitled to any refund.
Holiday Inclusions & Restrictions
Each customer will receive one holiday per order made online or through the app from the list of holidays outlined further below. Holidays are based on two adults sharing.
Each customer will receive hotel accommodation and return economy flights.
Airport options are grouped as follows:
London: Heathrow, Gatwick, Luton, Stansted, City & Southend
Scotland: Edinburgh, Glasgow & Glasgow Prestwick
North East: Newcastle & Middlesborough
North West: Manchester & Liverpool
Yorkshire: Leeds Bradford
Midlands: Birmingham & East Midlands
Wales: Cardiff
South West: Bristol and Southampton
Northern Ireland: Belfast
During the redemption process customers can select their airport group and travel date availability will be displayed based on their selection. Customers accept that flights can be allocated from any one of the airports selected within the group.
Due to limited flight departures, regional airports have limited availability and customer may incur a fee of up to £40pp, this is paid directly to the merchant. Cost will be confirmed with the customer at the time of booking.
Holidays are valid on selected flights only; further charges may apply for alternative flights. Customers can choose to adjust flights based on their own preferences however this is subject to availability and may incur an additional charge. Final costs will be provided to the customer at the final stage of booking with the holiday provider.
Airlines included are at the sole discretion of the holiday provider and may include a stopover of up to 6 hours for long haul flights. Airline information will be provided to the customer at the time of booking. All flights include basic hand luggage; customers are advised to check with the flight provider for specific weight and size restrictions.
Hotel accommodation included is a minimum 3-star rating. Hotel accommodation is based on double occupancy. Customers who have purchased a single voucher will incur single supplement charges. Customers who have purchased three or more vouchers to travel on the same itinerary may incur further charges for larger occupancy rooms or additional rooms required.
Where possible the holiday provider will always try to accommodate 40 hours in resort for two-night stays and 60 hours in resort for three-night stays. Due to flight schedules to destination, this cannot always be possible. In any case if the customer has agreed to flight times with the holiday provider that do not match those times in resort and booking confirmation has been issued, the customer is not entitled to a refund. The holiday promoter and holiday provider cannot be held accountable for flight delays or cancellations, which affect time in resort.
Holiday destinations to be awarded may not be identical to those depicted which are intended to be only representative.
Travel Dates
Customers who have purchased £99pp will travel within the off-peak season including the following dates: 20th February to 31st March 2025, 1st to 31st May 2025 and 6th September to 20th December 2025.
Customers who have purchased £129pp will have the option to travel within the peak season including the following dates: 1st to 30th April 2025 and 1st to 30th June 2025.
During the redemption process customers will be able to select their preferred departure airport group location which will display a calendar of availability. Customers should be prepared to travel within the travel dates as per their purchased price outlined above. Customers will not be entitled to a refund for any reason relating to their preferred travel dates.
Booking your Holiday
Once the customer has purchased their Mystery holiday voucher, they must complete the redemption process to confirm their holiday booking. Once the customer enters the redemption process, they will no longer be entitled to a refund.
During the redemption process, customers will be asked to select their preferred airport departure location and travel date. After this stage customers will need to complete their passenger information as per passport. Once completed, customers will then receive their holiday destination information. Customers will also receive the opportunity to change their destination for an additional fee.
Once all these details have been confirmed, customers will be presented with a confirmation page which will then share the details provided with the merchant to book their holiday. The merchant will be in contact within 5 to 10 working days of the redemption to confirm the final details of flights and offer any opportunities to change their holiday preferences.
After the customer has confirmed their holiday with the holiday provider, they will now be subject to the holiday provider’s terms and conditions. The holiday provider’s terms and conditions will be issued to customers with booking confirmation.
Mystery Holiday Destinations
Every customer will be drawn a destination tier as indicated in the list below.
Holidays are split into three tiers of destinations. The number of holidays available by tier per 2000 holidays (4000 vouchers/passengers) is outlined below.
6 Tier 1 Holidays: Possible holidays…
7 Night Maldives Holiday staying at the Summer Island Maldives or Holiday Inn Resort Kandooma Maldives
7 Night Thailand Holiday staying at the Red Planet Bangkok Surawong or The Siam Heritage or Breezotel or Aspery Hotel
7 Night Bali Holiday staying at the The Sun Hotel & Spa or Kuta Beach Hotel or Swiss Belhotel Tuban or The Bene Hotel
3 Night Dubai Holiday staying at the Avenue Hotel or Citymax Hotel Bur Dubai or Sea View Hotel Dubai or Mercure Gold Hotel
7 Night Barbados Holiday staying at the Palm Garden Hotel or Port St Charles
7 Night Dominican Republic Holiday staying at the Four Points by Sheraton Puntacana Village
or Dreams Macao Beach Punta Cana"
7 Night Mexico Holiday staying at the Hotel Emporio Cancun or Wyndham Alltra Cancun or Wyndham Garden Cancun Downtown or Occidental Costa Cancún
7 Night Florida Holiday staying at the Holiday Inn Orlando SW Celebration or Coco Key Hotel And Water Park Resort or Holiday Inn Resort Lake Buena Vista or Rosen Inn International
3 Night New York Holiday staying at the Pod Times Square or YOTEL New York Times Square or Hotel Edison or Moxy NYC Times Square
3 Night Las Vegas Holiday staying at the Park MGM Las Vegas or The Signature at MGM Grand or Sahara Las Vegas or Renaissance Las Vegas
3 Night Toronto Holiday staying at the Gladstone House or Holiday Inn Express Toronto Downtown or Pantages Hotel Toronto Centre or The Annex
5 Night Vietnam Holiday staying at the Hanoi Exclusive Hotel or Conifer Grand Hotel or Hanoi Hotel Royal or Hanoi Brilliant Hotel & Spa
3 Night Los Angeles Holiday staying at the Hollywood Hotel or Hotel Normandie or The Moment Hotel or The LINE LA
5 Night Cambodia Holiday staying at the Royal Crown Hotel & Spa or Smiling Hotel or Central Suite Residence or Ta Prohm Hotel & Spa
3 Night Qatar Holiday staying at the Kingsgate Hotel Doha or Best Western Plus Doha or Sapphire Plaza Hotel or Movenpick Hotel Doha
12 Tier 2 Holidays: Possible holidays…
14 Night Egypt Nile Cruise & Hurghada Holiday staying at the Labranda Club Makadi or Bella Vista Resort Hurghada or Gravity Hotel & Aqua Park Hurghada or SeaGull Beach Resort
3 Night Disneyland Paris with park tickets staying at the Hotel L'Elysee Val D'Europe or Staycity Aparthotels
3 Night Iceland with Northern Lights tour staying at the Oddsson Hotel or Reykjavik Natura or Fosshotel Raudara or Hotel Laxnes
4 Night Venice & Lake Garda Holiday staying at the Hotel Plaza Venice or Smart Hotel Holiday or B&b Hotel Affi Lago Di Garda or Mauro
4 Night Venice & Lake Como Holiday staying at the Hotel Plaza Venice or Smart Hotel Holiday or B&B Hotel Como City Center or Hotel Barchetta Excelsior
4 Night Prague & Budapest Holiday staying at the Charles Central or Hotel Residence Tabor or Central Hotel 21 or Medosz Hotel Budapest
4 Night Krakow & Budapest Holiday staying at the Hotel Kazimierz or Petrus Hotel or Central Hotel 21 or Medosz Hotel Budapest
4 Night Athens & Istanbul Holiday staying at the Arion Athens Hotel or Acropolis Select Hotel or Ramada by Wyndham Istanbul or Kupeli Hotel
3 Night Holiday to Swiss Alps Bernina Express Rail Tour from Milan staying at the B&B Hotel Milano Ornato or B&B Hotel Milano Sesto Marelli or ABC Swiss Quality Hotel or Ramada Encore by Wyndham
3 Night Holiday to Geneva Chocolate & Cheese Train Experience staying at the Ramada Encore by Wyndham or Hôtel Suisse or Tralala Hotel Montreux or Eurotel Montreux "
3 Night All-Inclusive Crete Holiday staying at the Sergios Hotel or Malia Bay Beach Hotel or Arminda Hotel & Spa or Acropolis Apartments
3 Night Malta B&B Holiday staying at the Pebbles Resort or Solana Hotel And Spa or Hotel Santana or Maritim Antonine Hotel & Spa
3 Night Fuerteventura B&B Holiday staying at the Surfing Colors Corralejo or Hotel Livvo Corralejo Beach or Elba Carlota Beach And Convention Resort or Elba Sara Beach & Golf Resort
3 Night All-Inclusive Corfu Holiday staying at the Saint George Palace or Aeolos Beach Resort or Saint George Palace or Elea Beach Hotel
3 Night All-Inclusive Cyprus Holiday staying at the Protaras Plaza Hotel or Vrissiana Beach Hotel or Odessa Beach Hotel or Mayfair Gardens
3 Night All-Inclusive Turkey Holiday staying at the Oba Star Hotel & Spa or Blue Star Hotel or Alaiye Kleopatra Hotel or Anitas Hotel
3 Night All-Inclusive Algarve, Portugal Holiday staying at the The Patio Suite Hotel or AP Adriana Beach Resort or 3hb Clube Humbria - All Inclusive or 3hb Guaraná - All Inclusive
3 Night Halkidiki B&B Holiday staying at the Alkion Hotel or Flegra Palace Hotel & Spa or Alkyonis Hotel or Achtis Hotel
3 Night Tenerife B&B Holiday staying at the RF Astoria or Hotel Puerto Palace or Hotel Príncipe Paz or Hotel Escuela Santa Cruz
3 Night Lanzarote B&B Holiday staying at the Hipotels La Geria or Nazaret Sol Apartments or Oasis Lanz Beach Mate or Casas Heddy
3 Night Gran Canaria B&B Holiday staying at the Sercotel Puerto de la Luz or Hotel Aloe Canteras or Ac Hotel Gran Canaria or Hotel Livvo Lumm
3 Night Rhodes B&B Holiday staying at the Blue Sky City Beach Hotel or Semiramis City Hotel or Pefkos Village Resort or Mitsis La Vita
1982 Tier 3 Holidays: Possible holidays…
2 Night Madeira City Break
2 Night Vienna City Break
2 Night Brussels City Break
2 Night Sofia, Bulgaria City Break
2 Night Pula, Croatia Beach Escape
2 Night Zadar, Croatia Beach Escape
2 Night Prague City Break
2 Night Brno, Czechia City Break
2 Night Copenhagen City Break
2 Night Oslo City Break
2 Night Stockholm City Break
2 Night Bratislava City Break
2 Night Aarhus, Denmark City Break
2 Night Billund, Denmark City Break
2 Night Tallinn City Break
2 Night Paris City Break
2 Night Nice City Break
2 Night Marseille City Break
2 Night Lyon, France City Break
2 Night Bordeaux City Break
2 Night Monaco City Break
2 Night Nantes, France City Break
2 Night Toulouse, France City Break
2 Night Berlin City Break
2 Night Frankfurt City Break
2 Night Cologne City Break
2 Night Hamburg City Break
2 Night Munich City Break
2 Night Bremen, Germany City Break
2 Night Athens City Break
2 Night Budapest City Break
2 Night Dublin City Break
2 Night Rome City Break
2 Night Venice City Break
2 Night Naples City Break
2 Night Bologna City Break
2 Night Genoa, Italy City Break
2 Night Lake Garda Holiday
2 Night Lake Como Holiday
2 Night Florence City Break
2 Night Pisa City Break
2 Night Verona City Break
2 Night Milan City Break
2 Night Turin City Break
2 Night Trieste, Italy City Break
2 Night Bari, Italy Beach Escape
2 Night Riga City Break
2 Night Vilnius, Lithuania City Break
2 Night Luxembourg City Break
2 Night Agadir Beach Escape
2 Night Fez, Morocco City Break
2 Night Marrakech City Break
2 Night Amsterdam City Break
2 Night Eindhoven, Nethelands City Break
2 Night Rotterdam City Break
2 Night Krakow City Break
2 Night Warsaw City Break
2 Night Gdansk City Break
2 Night Lisbon City Break
2 Night Porto City Break
2 Night Algarve Beach Escape
2 Night Bucharest City Break
2 Night Barcelona City Break
2 Night Costa Brava Beach Escape
2 Night Costa Blanca Beach Escape
2 Night Costa Dorada Beach Escape
2 Night Costa Del Sol Beach Escape
2 Night Malaga City Break
2 Night Alicante City Break
2 Night Salou Beach Escape
2 Night Palma City Break
2 Night Bilboa, Spain City Break
2 Night Seville City Break
2 Night Valencia City Break
2 Night Madrid City Break
2 Night Santander, Spain City Break
2 Night Mallorca Beach Escape
2 Night Ibiza Beach Escape
2 Night Girona, Spain City Break
2 Night Gothenburg, Sweden City Break
2 Night Sicily Beach Escape
2 Night Malta Beach Escape
Holiday destinations will be allocated to each customer based on their travel preferences including departure date and departure airport within the tier level drawn. This is based on the redemption information provided by the customer. Customers could be allocated any destination listed within the tier level. Duration varies depending on destination allocated.
Once the customer has agreed to the terms and conditions and entered the redemption process for Mystery Holiday, they will not be entitled to a refund on the basis they do not wish to travel to the destination drawn. Customers will be able to change their destination for an additional fee.
Tier 1 and 2 hotels listed are subject to availability. Hotel images may not be as pictured.
In the event customers are unable to travel to the destination listed above due to a change in foreign office advice, customers will be provided an alternative destination within the same tier of the destination drawn.
Holidays booked by the holiday provider are financially protected by the ATOL scheme. For more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
Further Terms & Conditions
The below terms and conditions are applicable for all purchases of the Mystery Holiday deal.
For the avoidance of doubt, all elements of the holiday including flights and hotel must be booked at the same time. The holiday may not be sold, traded, transferred, exchanged for cash (unless at the sole discretion of the holiday promoter or holiday provider) or rescheduled to dates not within the travel dates listed above. The customer will be responsible for any itinerary change fees and cancellation once the holiday is booked with the holiday provider (2).
It is the responsibility of the customer to ensure that they and their companion(s) are available to take the holiday on the relevant dates.
The customer and their companion(s) must hold a current and valid passport and any other relevant travel documentation required for travel to and enter the holiday destination and to ensure that they and their companion(s) adhere to the visa entry requirements of their holiday destination. Passports must be valid for travel with a minimum of six months on the date of departure from the UK when taking up the trip. It is the responsibility of the customer to (i) organize and pay costs associated with obtaining visas for themselves and their companion(s) (ii) ensure that themselves and their companion(s) are adequately insured including without limitation covering overseas medical costs, and (iii) ensure that themselves and their companion(s) adhere to the travel itinerary and other relevant safety instructions as set out by the holiday provider.
It is the responsibility of the customer to inform the holiday provider of any wheelchair or similar access requirements for the customer and/or their companion(s) when taking up the prize, and to adhere to any applicable health and safety guidelines.
It is the responsibility of the customer to ensure that they and/or their companion(s) adhere to the visa entry requirements of their holiday destination. It is the responsibility of the customer to adhere to the local laws in their holiday destination. Particular attention should be given to the travel advice.
https://www.gov.uk/foreign-travel-advice
In the event the customer’s holiday should be affected by a change in foreign office advice, the customer should seek advice from the holiday provider as to how their holiday is affected and discuss alternative travel arrangements. If foreign office advice should advise against all but essential travel to the customer’s holiday destination the customer will be entitled to a full refund for the voucher cost from the holiday promoter and any additional purchases from the holiday provider. Customers will not be entitled to a refund if the foreign office advises it is safe to travel to destination.
In the event the customer’s holiday should be affected by a flight schedule change the customer will be provided with a suitable alternative. A suitable alternative would include a flight time change within 12 hours of the original flight time, from the same airport but could include a change of airline. Where the new schedule time is not within this period the customer will be entitled to a full refund. Schedule changes can affect time in resort, where possible the holiday provider will always try to accommodate 40 hours in resort for two night stays and 60 hours in resort for 3 night stays. Due to flight schedules to destination, this cannot always be possible. In any case if the customer has agreed to flight times with the holiday provider that do not match those times in resort and booking confirmation has been issued the customer is not entitled to a refund. The holiday promoter (B) and holiday provider (C) cannot be held accountable for flight delays or cancellations, which affect time in resort.
Where a customer’s hotel accommodation cannot be fulfilled for any reason the customer will be provided with an equivalent hotel of the same standard.
The holiday excludes ground transport to and from the airport in the UK, airport lounges, fast track airport security, local resort taxes or fees, meals and drinks (other than those specified above), excursions, attractions, treatments, car hire, travel insurance, personal expenses, checked baggage, gratuities, visas, vaccinations and any other charges and items not otherwise described above.
Lost or stolen tickets, travel vouchers or certificates or similar items will not be replaced once they are in the customers possession.
Customers are entitled to a change of mind refund within 14 days of their purchase date before the redemption process has taken place. Once redemption of the voucher has taken place customers will no longer be entitled to a change of mind refund.
By entering the mystery holiday draw, you agree the holiday provider may contact you via email, phone, and mail in connection with the holiday draw in accordance with Wowcher’s privacy policy.