Ocean Coral Spring, Jamaica

Small resort, perfect for the family. Weve got the privilge package so everything was good in terms of welcoming and services. The service at the privilge restaurant was especialy good with Britania. She was attentive and very helpful. We had a lot of questions regarding activities and thing to do around the resort. She patiently answered all of it with good advices too. It was a pleasure returning to this restaurant everytime she was there. She was also good sith our 2 daughters! We really had fun there. The beach was beautiful and the water so clear! Also really enjoyed the Micheal Jackson show on sunday night! Will return for sure!!

We stayed here last week of April in an Oceanfront Privilege Suite. I want to give this resort a 5 star rating but they need to make some major improvements at their check-in desk and management of the hotel. If these two areas werent an issue, I would have easily given this resort 5 stars. This is a hotel chain based out of Spain. So its not all that great when you need to get in touch with them and youre from the US. Unlike most other resorts, its impossible to call them to address an issue over the phone because Alyse they just keep giving you the run around and transferring you from one person to another. The toll free number is for reservations only and theyre useless. We had an issue and had to call Jamaica directly multiple times and even then we were getting transferred back and forth constantly. We spent about $70 in long distance phone calls after booking here. They also dont bother responding to emails. This place really needs to get their act together and offer a toll free way of contacting them if there is an issue or concern, especially for US clients. We arrived at the hotel around 2pm. Approximate travel time from the airport to hotel is 40 minutes. We booked an Oceanfront Privilege Suite (2 adults 2 kids). Check in time is 3pm. We checked in at the Privilege Desk and were told the room is ready and then told it wasnt ready and that someone would text/call us to let us know when it was ready. Around 6pm, we walked back to the lobby and inquire as to whats going on. They told us our room has been ready since we got to the hotel at 2pm but no one bothered telling us that. We could have been in our room four hours earlier. We were given a corner oceanfront room in Building 1 with a large balcony. The room was on the west side of the building (away from the pool). The views from here were terrible. The room overlooked an undeveloped piece of land that looked like a homeless camp with tents and blue tarps all over the place. If you get a room near the pool, youd avoid looking at this. If you totally want to avoid this, Building 2 is the safer option as its on the other side. I went down to speak with the manager about the view and the management staff is not very helpful. She told us they had no more oceanfront rooms available to switch us but could give us a one of the cheaper rooms for the night. We asked if wed be compensated for the difference in price between the two rooms or a comped night stay and they refused. They wanted to give us a room that was costing almost $300/night less but still wanted to charge us the full amount. Weve stayed in many all-inclusive resorts and this was the first time weve encountered this type of service from management or front desk. It really seemed like they didnt care. Usually when you pay for the second most expensive room on property, youd think they be willing to work with you a little bit, but nope, not here. We were able to switch rooms the next day into Building 2 and no longer had to look into the homeless camp. I personally dont think its worth upgrading to Privilege. You dont have access to the restaurants in Eden Bay (adult side) without an up-charge. The butler service they advertise is not what you think it is. The top shelf drinks are only available in the Privilege Lounge. The special designated pool with cabanas gets taken very early. There are only FOUR cabanas that always seemed to be reserved no matter how early you get there in the morning. People just leave their stuff on it and dont come back for hours. Same with the chairs closest to the pool. We walked down as early as 7:15am and all the cabanas were taken and most of the front chairs as well. So save yourself the extra upgrade costs cause youre not getting your monies worth. If this resort can fix the above issues I listed, itd be a great place and worth 5 stars. Notwithstanding the issues listed above, our family really enjoyed this resort once we settled in and not have to deal with front desk or management. The beach, pool areas, lazy river, kids park were all very good. The food was good overall. Plenty of options between restaurants and buffets. The restaurants require reservations for dinner. You need to make them as early as you can cause they seem to fill up fast. The jerk chicken hut was awesome. Just be ready to wait in a very long line depending on when you get there, but the wait is worth it. We had the jerk chicken daily. Like many other resorts in Jamaica, this resort offers an extensive menu of halal meat options. Beef, goat, lamb, chicken are either halal or can be specifically requested halal for breakfast, lunch, dinner, and snacks during the day. Just speak with the front desk when checking in and also ask to speak with the chef. They can arrange whatever you need. Specifically ask for Joshi or Bri. Some of the employees at this resort were absolutely amazing. Some went above and beyond when we would talk to them about something or needed something. A special thank you to the following people at this resort: Joshi (chef), Bri (food and beverage concierge), Shana Kay (specialty chef), George (chef), Emanuel (chef), and Shantae (privilege pool area). These people more than made up for what the front office is lacking at this resort. Overall this is a great resort. Hopefully theyll read this and can fix their front office issues and work on customer service. First impressions leave a lasting impression, good and bad. If youre in the US and dont want to spend $50-100 on phone calls, use the following WhatsApp numbers to communicate with the resort directly: Concierge Desk: 876-579-4876 Front Desk Manager: 876-482-5951 (Kaydiann)

Amazing time here can't wait to be back we cane on a daypass and with the kids the kids water park was good checking was great sad we had to leave but coming quick shout out to Andre who was by the front desk, he showed our group around 5out 5

Had a wonderful time, the resort was clean and very accommodating all the staff very helpful and friendly. Beautiful views and delicious food. Lots of fun programs, staff members Kikin and Regla were exceptional,

This is our second visit and we had another very good stay. Property is beautiful with lots of amenities for all ages. The staff makes the experience and they were kind friendly and responsive. Thanks to: Shawn (bellhop); Shavel (front desk); Orlean (housekeeper) and to manager Ricardo who responded promptly to open my room safe, within minutes before I left for an excursion. Shout out to the extraordinary bartenders and wait staff!! The team at the Jamaican Grill ( Tafari, Helen, Steven) is amazing and the food is so delicious, there is always a line-up. ?? Few areas need improvement: beach is bit rocky. Sustainable resort so some processes are slow such as linen delay, but always corrected. No place is perfect. We highly recommend and are planning another trip!