Unfortunately, we are not able to change addresses once an order is placed. Please be sure to check that your address is correct and current to ensure accurate and timely delivery.

Yes, our processing times are accurate. We will ship your order within the listed processing time, sometimes before depending on the readiness of the item.
Please note that shipping time is not the same as processing time. We cannot be held responsible for any delays due to the shipping carrier.

Yes, most of our items are eligible for expedited shipping, both domestically and internationally.

Positive customer service is of the utmost importance to us. We want our customers to have a wonderful experience with our shop and our items. If you have any questions, concerns, or statements, please message us. We typically respond within an hour or two. We strive to make our customers the most satisfied.

No, we do not accept returns or cancellations for orders. We do accept exchanges if an item is damaged. If you need to exchange an item, please send a photo of the damage. Please be aware, it is the buyer's responsibility to cover all shipping charges. Special note: Please be aware that if an item is marked "delivered" and a replacement is requested (due to damage or lack of delivery), the buyer is responsible for shipping charges of a replacement item.

No, we do not give refunds on any of our digital items. Please carefully read the description of the item before purchasing.

Yes, we do take custom orders on some of our items. Please send us a message if you would like something customized. Please be aware that we do not customize patterns with any profanity or unwholesome text. We reserve the right to cancel any orders that include profanity or anything we deem as unwholesome text.

Yes, we do sell some of our items wholesale. Please send us a message if you are looking for wholesale purchasing.

Most of our items are available for purchase both domestically and internationally.

Downloads become available once payment is confirmed by Etsy.
Please note that Etsy does not support downloads via the Etsy App. Downloads will need to be made through a web browser.

Purchased with an Account:
Go to >Your Account >Purchases and Reviews >Order >Download Files

Purchased as a Guest:
In your order confirmation receipt email, there will be a link to download your item(s).

My patterns and kits are designed for all levels of embroiderers.

All of my patterns include a beginner's guide booklet, a colored stitching guide, and a supply and DMC floss colors list. Most of my patterns include an in-depth step-by-step photo instruction guide.

My booklet "A Modern Embroidery Instruction Guide" was designed specifically with beginners in mind. In it, I discuss essential tools and materials for embroidery, how to prep, begin, and finish an embroidery project, and various embroidery stitches I use most regularly. I also provide some of my own tips and tricks to make the embroidery process a little easier. Most of my explanations are paired with photos to accommodate both verbal and visual learners.