Please refer to the item listing for current turnaround time. Custom orders may take up to 4-6 weeks. WE DO NOT GUARANTEE ANY ESTIMATED DELIVERY TIMES. This is a made to order item and unforeseen production delays can happen at any time. We do offer expedited options if you need your order quick, message us for details.

Please help us keep costs down by referring to your Etsy order for the estimated delivery date, shipping service, tracking number and status. Once the item leaves our facility, it is out of our hands, so please refer to the shipping carrier for questions about delivery. We use USPS first class for small items and UPS Ground for everything else. We are not responsible for duties/customs fees or returned packages due to an invalid address.

Solid powder coat is an opaque, flat color and will not show our grind patterns. Transparent powder coat is used to showcase our unique grind patterns and comes in Candy, Shimmer and Sparkle. View our COLOR SAMPLES link (in ADD-ON section) to see a video of all the colors!

Candy = high gloss, no sparkle
Shimmer = modest sparkles
Sparkle = very sparkly

The solid colors are the most durable and suited well for outdoor use. Matte Black and Dark Brown have a fine texture and are the most durable powder coats we have available.

We can add an extra layer of powder coat to your item for added outdoor protection, this option is found in our ADD-ON section. We recommend this for transparent colors, fades or if you live in a high humidity area.

Please message us for our confirmation of a special request (example: you want 2 colors on the barbell sign, but there is only one color you can select at checkout). You may leave a note about a special request on your order and we will contact you to confirm and let you know if any additional fees are involved. During our busier seasons, these notes can be overlooked. We are not responsible for missed notes, so it is always best to confirm before checkout.

We will respond as quickly as we can during business hours, usually it will be within the same business day. During busier seasons you may not receive a response for up to 72 business hours. Please note that we respond to all emails in the order they are received. If you send a follow-up email on the same thread, the system will push your email to the end of the queue. We recommend that you send only one email to keep your spot. You may be able to find an answer to your question in the item description or FAQs. Please review those before sending a message. The less time we spend responding to messages, the faster we get the product in your hands!

Some of our listings require your approval of the digital proof we send after checkout. We will send the proof as soon as we can, normally within 3-7 business days of purchase. We will only provide up to 3 proofs for orders that get font options emailed to them. Additional proofs will be subject to extra fees. We use Etsy messaging, which will send you an Etsy message and an e-mail. To make things easy, we recommend downloading the Etsy app on your mobile device. If we do not hear a response back within 30 days, we will go ahead and make the item in the most popular font. Please watch your e-mail. We are not responsible for delays due to missed messages. We will try to follow up when we can, but we do not always have time to do so.

All of our listings use 14 gauge (5/64") American made steel. This would be a bit thicker than a quarter ($.25). Most of our competitors use 16ga or 18ga steel, which is much thinner than what we use.

Most of our products are wall art and only finished on one side. While both sides are powder coated, there is only one side that will have the grind pattern and 'pretty' finish on it. If you want both sides finished, it is an extra fee and only optional on some items. Please send us a message if you are interested in this.

It is difficult to capture in a photo how the powder coating looks in person. There will be variances due to many factors including your computer screen resolution, looking at your product in a certain lighting to slight variance in batches of powder coat. If you are unsure of what color to pick, we can send you 3 color samples for a small fee (find this in our ADD-ON section).

While the powder coat keeps the steel weather resistant, if your item is going to be directly exposed to water we recommend adding on our Outdoor Powder Coat Application that can be found in our add-on section. Here is the link: https://www.etsy.com/listing/745771788/outdoor-extra-application-of-powder-coat

We also recommend this coating for hanging your item in high humidity areas.

There are also protective sprays that can be found locally, such as Rust-Oleum. Message us for recommendations on what to purchase for your metal sign.