Thank you so much for visiting Jordyn+James! I hope my pieces bring as much joy into your life as J+J has brought into mine.

Please be aware of all turn around times. During peak times, these turn around times can be a little longer than normal.

Once your shipping email has been received, please allow up to 24-48 hours for your tracking info to update with USPS. Jordyn+James is not responsible for customs/any other international fees or delays.

I am not responsible for orders that do not arrive in time because turn around time was not taken into consideration before ordering.



*What if my package is missing or shows delivered but I haven't received it?*
-If the package shows delivered to your address but is missing, please call your local post office to inquire about the location of the missing package.
-Ownership of packages is turned over to USPS and transfers to the buyer once shipped. We are not responsible for lost, held, or damaged packages.
-We are not responsible for mis-delivery errors via carrier, or incorrect shipping information. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS. We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer.

*What if my order arrives damaged?
-Although we strive to package our product best as possible, unfortunately sometimes things happen to packages between leaving me and arriving to you.
-Please contact me via Etsy conversations with photos of damage within 48 hours of delivery to receive a replacement. No exceptions. Buyer will send item back to seller and once received, a replacement will go out.
*Other damages:
*If proper care according to included “care card” or specified directions in the listing weren’t followed, policy is void and buyer is responsible for damages to items/replacing the items if they wish.*


**PLEASE NOTE: We have a VERY STRICT NO cancelation policy once your order has been placed. Please be ENTIRELY sure that your order is exactly what you are looking for before you place it. Thanks for understanding!**