○ We send all of orders via DHL Express Shipping and estimated delivery times are specified by DHL.
○ At holiday & special shopping seasons (like Black Friday/Cyber Monday), delivery time will take longer than rest of the year. Please order well in advance and be informed, unfortunately that issue develops outside of us.
○ We kindly request your phone number to share with DHL. It is important both to get your order safely and receive information sms of shipping process' details. So please leave your phone number as a message or note.
○ We are not responsible for items not received because of the incorrect adresses. Please be sure, all information is correct.

○ For custom made products we do not accept return.
○ Used or damage products can not be returned. Return product must be in new condition as it is purchased.
○ All original documents, which are sent by seller, must be sent back with product.
○ Because our merchandise is fine jewelry and requires personal sizing, we are not able to issue full refunds. Although there is no flaw or mistake by the seller, if the customer would like to return an item; There is charged %40 restocking fee plus shipping price and refund is made according to this fee. Return cost is buyer's responsibility. Buyer accept to send back the product with DHL Express.
○ Refund is made, when the package is controlled by seller, after delivery.

○ Please be sure accuracy of the ring size. Please do not forget, this is buyer's responsibility.
If you have doubt about your ring size, please contact us and let find it together.
We take all finished rings' photos on universal ring sizer. It can be sent you any time, you wish.

○ We are not responsible import taxes and for delays due to customs.
○ Import taxes, that buyers might have to pay, are set by your government and taxes and custom process change according to country.

○ We always use the top quality gemstones for your jewelry and our all gemstones (heavier than 0.20 ct) are sent with international certificate (IGSL) but it must be known that, natural gemstones are products of the nature. Because of that, there can be little differences in color, shining, veining etc and these differences and variations in stone are accepted as a beauty of natural stone and showed the stone’s naturality.

○ We would be appreciated to accept your wholesale purchases!
Please e-mail us details : info@mastika.com.tr

○ Most of our products are listed as 8K and 14K Solid Gold. If you would like to upgrade your jewelry please find listing "UPGRADE TO SOLID 18K" and add it to your cart according to instructions with your main purchase.