You may purchase gift wrapping at check out. These orders will be packaged in a white box then wrapped in gift wrapping. Please leave a "note to seller" regarding what type of gift wrap is needed: Happy Birthday, Christmas, etc.

We are open to exploring custom orders. Just message us and we will see if its something we can do for you.

Due to the custom nature of the item, we do not accept returns, exchanges or alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests.

There are no refunds since every item is custom. If an item breaks in shipment we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance please let us know at the time of purchase. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal.
**Note that any damage must be reported to our shop within 48 hours of the package arriving.

The best way to make sure that your colors are matched as closely as possible is to send photos or links to items or colors you are trying to match. you can send photo attachments to insert links in our message conversation before the ordering process.
Please note that colors seen on your computer or mobile screen may appear slightly different in person due to screen settings and variations in display.

Saffron Lane is not liable for packages delayed in shipping, lost by the carrier, theft, or circumstances beyond our control. Once your item is handed to the shipping carrier, it is their responsibility to ensure successful delivery. Contact the shipping carrier directly for cases of delayed or lost packages. In case of suspected theft, obtain GPS coordinates from the carrier's last scan for a police report. If marked delivered but not found, check with neighbors, then contact your post office for GPS coordinates. We appreciate your understanding and cooperation.

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.

All orders will be processed in our standard 3-10 business days. If you need it SOONER you can purchase the Rush Order Fee listing in our shop, and these items will be processed in 2 business days. This does not include faster shipping.