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Offering a year-round outdoor pool and free WiFi throughout, Hotel Carlota is located less than 100 metres from famous Paseo de la Reform Avenue and 5 minutes’ walk from Reforma 222 shopping centre. The rooms come with a flat-screen cable TV and private bathroom with shower. Some of the rooms come with a terrace or balcony and pool views. There is a 24-hour front desk and shops at the property. Free parking on site is also available. United States Embassy is 400 metres from Hotel Carlota, while Zona Rosa is 1 km from the property. The nearest airport is Benito Juárez Airport, 9.5 km from the property.

Couples particularly like the location — they rated it 9.0 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.1)

Want a great night's sleep? This hotel was highly rated for its very comfy beds.

FREE private parking!

Loyal customers

There are more repeat guests here than most other properties.


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 extra-large double bed
1 large double bed
1 large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.5
Facilities
8.3
Cleanliness
8.5
Comfort
8.6
Value for money
8.1
Location
9.1
Free WiFi
8.5
Select topics to read reviews:

See what guests loved the most:

  • Marcus
    Netherlands Netherlands
    the temperature of the water in the swimming pool was really good, much warmer than in Europe:-)
  • Tamaki
    Japan Japan
    It’s new so everything is stylish and very clean. I totally recommend this place!!
  • R
    Rafaella
    Brazil Brazil
    Amazing hotel, right quality of food and drinks, room super clean, location near tourist attractions and many stores.

Hotel surroundings

Restaurants
1 restaurant on site

  • Carlota restaurante
    • Dietary options
      Vegetarian • Gluten-free • Dairy-free

Facilities of Hotel Carlota
Great facilities! Review score, 8.3

Most popular facilities
  • Outdoor swimming pool
  • Free WiFi
  • Airport shuttle
  • Free parking
  • Non-smoking rooms
  • Restaurant
  • 24-hour front desk
  • Room service
  • Bar
Bathroom
  • Toilet paper
  • Towels
  • Bath or shower
  • Private bathroom
  • Toilet
  • Free toiletries
  • Hairdryer
  • Bath
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
  • Dressing room
  • Extra long beds (> 2 metres)
Kitchen
  • Refrigerator
Room Amenities
  • Clothes rack
Pets
Pets are allowed. Charges may be applicable.
Activities
  • Bicycle rental
Living Area
  • Desk
Media & Technology
  • Flat-screen TV
  • Cable channels
  • Telephone
  • TV
Food & Drink
  • Special diet menus (on request)
  • Snack bar
  • Breakfast in the room
  • Bar
  • Minibar
Internet
WiFi is available in all areas and is free of charge.
Parking
Free private parking is possible at a location nearby (reservation is needed).
    Reception services
    • Private check-in/check-out
    • Concierge service
    • Tour desk
    • 24-hour front desk
    Cleaning services
    • Daily housekeeping
    • Ironing service
      Additional charge
    • Dry cleaning
      Additional charge
    • Laundry
      Additional charge
    Safety & security
    • CCTV in common areas
    • Key card access
    • 24-hour security
    • Safety deposit box
    General
    • Shuttle service
      Additional charge
    • Grocery deliveries
      Additional charge
    • Designated smoking area
    • Air conditioning
    • Wake-up service
    • Heating
    • Private entrance
    • Packed lunches
    • Lift
    • Ironing facilities
    • Airport shuttle
      Additional charge
    • Non-smoking rooms
    • Iron
    • Room service
    Accessibility
    • Upper floors accessible by elevator
    Outdoor swimming pool
    Free!
    • Open all year
    • Pool/beach towels
    • Pool bar
    Languages spoken
    • English
    • Spanish

    House rules

    Hotel Carlota takes special requests - add in the next step!

    Check-in

    From 15:00 to 00:00

    Guests are required to show a photo identification and credit card upon check-in

    Check-out

    Until 12:00

     

    Cancellation/
    prepayment

    Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

    Refundable damage deposit

    A damage deposit of MXN 1000 is required. The property charges this 7 days before arrival. That's about GBP 47. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

    Children and beds

    Child policies

    Children of any age are welcome.

    Children 6 years and above will be charged as adults at this property.

    To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

    Cot and extra bed policies

    Cots and extra beds are not available at this property.

    Age restriction

    The minimum age for check-in is 18

    Pets

    Pets are allowed. Charges may be applicable.

    Mastercard Visa American Express Cash Hotel Carlota accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

    The fine print
    Need-to-know information for guests at this property

    Please note that Payment must be made prior to arrival via a payment link. After booking, guests will be contacted by the property for further information.

    Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

    In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

    Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

    A damage deposit of MXN 1,000 is required. The property charges this days before arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

    FAQs about Hotel Carlota

    • Check-in at Hotel Carlota is from 15:00, and check-out is until 12:00.

    • Hotel Carlota offers the following activities / services (charges may apply):

      • Swimming Pool
      • Bicycle rental

    • Hotel Carlota has 1 restaurant:

      • Carlota restaurante

    • Hotel Carlota is 2 miles from the centre of Mexico City. All distances are measured in straight lines. Actual travel distances may vary.

    • The prices at Hotel Carlota may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Room options at Hotel Carlota include:

      • Suite
      • Double

    • Yes, this hotel has a pool. Find out the details about the pool and other facilities on this page.