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Get the celebrity treatment with world-class service at Orchid House Polanco

Set in Mexico City and with National Museum of Anthropology reachable within 500 metres, Orchid House Polanco offers a garden, allergy-free rooms, free WiFi and a terrace. This 5-star hotel offers room service and a 24-hour front desk. The property is non-smoking and is located 1.9 km from Chapultepec Castle. The hotel will provide guests with air-conditioned rooms offering a wardrobe, a coffee machine, a minibar, a safety deposit box, a flat-screen TV and a private bathroom with a shower. At Orchid House Polanco all rooms include bed linen and towels. A continental breakfast is available every morning at the accommodation. The Angel of Independence is 2.5 km from Orchid House Polanco, while Chapultepec Forest is 1.6 km from the property. The nearest airport is Benito Juarez International Airport, 14 km from the hotel.

Couples particularly like the location — they rated it 9.6 for a two-person trip.

Distance in property description is calculated using © OpenStreetMap

Property highlights

Top location: Highly rated by recent guests (9.6)

Breakfast info

Continental


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Availability

Select dates to see this property's availability and prices

Room type
Number of guests
 
1 large double bed
1 extra-large double bed
2 large double beds
1 extra-large double bed
1 extra-large double bed
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Property practices

This property has told us they implemented certain practices across some or all of these categories: waste, water, energy and greenhouse gases, destination and community, and nature.
Guest reviews

Categories:

Staff
8.8
Facilities
8.5
Cleanliness
9.0
Comfort
8.9
Value for money
7.9
Location
9.6
Free WiFi
7.9
Select topics to read reviews:

See what guests loved the most:

  • Miguel
    Mexico Mexico
    Exceptional place. Colonial restored palace. Really amazing
  • Tulio
    Venezuela Venezuela
    I loved where this hotel is located. Everything is on walking distance. The hotels restaurant is amazing, we tried their pizzas with a nice wine. Definitely you can't miss this on your next visit. And of course the room was amazing.
  • Max
    Mexico Mexico
    the cozy feeling that made me feel very comfortable at Orchid House Polanco. The staff was very friendly and very attentive to all my needs. Will definitely come back whenever I come to Mexico City.

Hotel surroundings

Facilities of Orchid House Polanco
Great facilities! Review score, 8.5

Most popular facilities
  • Free WiFi
  • Parking
  • Non-smoking rooms
  • 24-hour front desk
  • Room service
  • Terrace
  • Tea/coffee maker in all rooms
  • Breakfast
Bathroom
  • Toilet paper
  • Towels
  • Private bathroom
  • Toilet
  • Free toiletries
  • Bathrobe
  • Hairdryer
  • Shower
Bedroom
  • Linen
  • Wardrobe or closet
Outdoors
  • Terrace
  • Garden
Kitchen
  • Coffee machine
Room Amenities
  • Socket near the bed
  • Clothes rack
Media & Technology
  • Streaming service (like Netflix)
  • Flat-screen TV
  • TV
Food & Drink
  • Fruits
  • Wine/champagne
    Additional charge
  • Snack bar
  • Breakfast in the room
  • Minibar
  • Tea/Coffee maker
Internet
WiFi is available in public areas and is free of charge.
Parking
Public parking is possible at a location nearby (reservation is not needed) and costs US$8 per day.
  • Valet parking
  • Parking garage
Reception services
  • Invoice provided
  • Private check-in/check-out
  • Luggage storage
  • Express check-in/check-out
    Additional charge
  • 24-hour front desk
Entertainment and family services
  • Board games/puzzles
Cleaning services
  • Daily housekeeping
  • Trouser press
    Additional charge
  • Ironing service
    Additional charge
  • Dry cleaning
    Additional charge
  • Laundry
    Additional charge
Business facilities
  • Fax/photocopying
Safety & security
  • Fire extinguishers
  • CCTV outside property
  • CCTV in common areas
  • Smoke alarms
  • Security alarm
  • Key access
  • Safety deposit box
General
  • Shuttle service
    Additional charge
  • Carbon monoxide detector
  • Hypoallergenic
  • Designated smoking area
  • Air conditioning
  • Non-smoking throughout
  • Allergy-free room
  • Wake-up service
  • Hardwood or parquet floors
  • Heating
  • Private entrance
  • Car hire
  • Ironing facilities
  • Non-smoking rooms
  • Iron
  • Room service
Accessibility
  • Upper floors accessible by stairs only
Languages spoken
  • English
  • Spanish

House rules

Orchid House Polanco takes special requests - add in the next step!

Check-in

From 15:00 to 23:00

Guests are required to show a photo identification and credit card upon check-in

Check-out

From 08:00 to 12:00

 

Cancellation/
prepayment

Cancellation and prepayment policies vary according to accommodation type. Please enter the dates of your stay and check the conditions of your required room.

Children and beds

Child policies

Children of any age are welcome.

To see correct prices and occupancy information, please add the number of children in your group and their ages to your search.

Cot and extra bed policies

Cots and extra beds are not available at this property.

No age restriction

There is no age requirement for check-in

Pets

Pets are not allowed.

Mastercard Visa Diners Club American Express Cash Orchid House Polanco accepts these cards and reserves the right to temporarily hold an amount prior to arrival.

The fine print
Need-to-know information for guests at this property

We would like to inform that we are integrating new rooms and an Artist Residency towards the back of the hotel. It is important to highlight that this adaptation is happening outside the building in order to minimize dust that could affect daily operations. These modifications take place from 10am to 7pm, so your daily nocturnal rest at Orchid House is guaranteed.

We would also like to communicate that our restaurant and rooms function in entire normality. This will finish at the end of April. (April 30th, 2020).

If you have any concerns or questions, please let us know.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Please inform Orchid House Polanco in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19).

Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.

Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours.

Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19).

FAQs about Orchid House Polanco

  • Check-in at Orchid House Polanco is from 15:00, and check-out is until 12:00.

  • Orchid House Polanco is 3.1 miles from the centre of Mexico City. All distances are measured in straight lines. Actual travel distances may vary.

  • Guests staying at Orchid House Polanco can enjoy a highly-rated breakfast during their stay (guest review score: 6.4).

    Breakfast option(s) include:

    • Continental

  • Orchid House Polanco offers the following activities / services (charges may apply):

    • The prices at Orchid House Polanco may vary depending on your stay (e.g. dates you select, hotel's policy etc.). See the prices by entering your dates.

    • Room options at Orchid House Polanco include:

      • Suite
      • Twin