Read entire listing information prior to purchase.
Customizations
**Customizations are possible for most pinatas. Message Martini Makes with any customization request BEFORE making your purchase. Do not leave any uncommunicated customization requests in the notes section of your purchase. If you do so without contacting Martini Makes, your customization will not be added to your order.**
Pinata Size and Decoration
The approximate size of this pinata is listed in the name of the listing. All pinatas are made to order and may not be 100% identical to the listing photo but will always come very close. All our pinatas have the main design only on the front of the pinata, unless a back side image is attached to the listing.
Candy Information
Our piñatas are designed to hold 5-10 pounds of candy, with the potential for slightly more, and come with a premade filling hole for convenience. To ensure durability, fill your piñata and lift it; if there's no sagging, it's ready for use. Avoid overfilling to the point where it becomes difficult to lift, ensuring a balance between capacity and ease of handling for an enjoyable celebration
Refund and Shipping Policy
Pre-Order Communication: Please contact us before placing your order if you need your piñata by a specific date. This allows us to confirm whether the estimated arrival time meets your needs.
Post-Order Requests: If you order and then inform us about a specific deadline (either through a message or a note), please understand that refunds will not be issued if the order arrives after your required date.
Shipping Speed Selection: You have the option to choose your shipping speed. However, keep in mind that all shipping timelines are estimations and cannot be guaranteed.
Creation and Dispatch Time: Our standard process is to craft and ship your piñata within 1-3 days. For those requiring quicker dispatch, an expedited build option is available, reducing build time to 1 day, followed by shipping the next day. This service incurs an additional charge, Message Martini Makes before checking out to purchase the Expedited Build Charge. All details regarding this charge are written below.
Expedited Build Charge Details
Orders Placed Between 3 AM and 2 PM PST: Expedited build piñata orders received within this timeframe will be processed the same day and shipped on the next available shipping day, excluding Sundays and federally observed holidays.
Example: An order placed at 1 PM on Monday will be shipped by 5 PM on Tuesday.
Orders Placed Between 2 PM and 3 AM PST: Orders falling within this window will be processed the next day and shipped on the subsequent available shipping day.
Example: An order placed at 7 PM on Monday will be processed on Tuesday and shipped by 5 PM on Wednesday.
Exclusions: Please note that "shippable day" refers to business days only, excluding Sundays and any federally observed holidays, as these are not standard shipping days.
Clarification: This policy ensures that all expedited orders are handled promptly and shipped as quickly as possible within the constraints of our operating hours and shipping service schedules.
Refund Policies for Delivery Issues:
Items Marked as Delivered: Piñatas marked as delivered but not received are not eligible for refunds. For assistance, use your tracking number to contact your local post office for up-to-date tracking information. Live tracking updates typically appear on the USPS website within 24-48 hours.
In-Transit Issues: If your order has not arrived within 8 business days after its ship date and is still marked as in transit, please contact Martini Makes. We will assess whether a replacement or refund is viable.
Copyright Disclaimer
Please note that the designs and images used in our piñatas are intended for personal, non-commercial use and are made with the utmost respect for the original creators. We do not claim ownership of any characters or images used in our creations. All copyrighted and trademarked characters and images belong to their respective copyright and trademark holders.
Our handmade piñatas are crafted upon request and are considered one-of-a-kind artistic expressions intended for personal celebrations and events. They are not official merchandise nor are they endorsed by the copyright or trademark owners.
By purchasing, you acknowledge that these items are for personal use only and agree not to distribute or use them for commercial purposes. We do not provide any copyright or trademark licenses with the purchase of our items.
If you are the copyright or trademark holder of any image used in our products and have concerns, please contact us directly to discuss removal or licensing options.
