IMPORTANT!
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I ship from Europe. Purchased items will be delivered by regular mail or courier. Tracking number will be provided as soon as the item is shipped.

* Shipping via EXPEDITED mail normally takes 2-5 working days both to Europe and overseas countries.
* Shipping via REGULAR mail normally takes 2-3 weeks to Europe, 3-4 weeks to US and 4-5 weeks to Canada and Australia. During pandemic guaranteed (normal) delivery time is not in force anymore.

* Items will be shipped within 1-2 business days from purchase. I usually ship the same or next business day.
* Small & medium size packages will be sent via regular mail unless You choose expedited shipping option.
* Oversize items are always shipped via expedited mail.
* You will be NOTIFIED by email as soon as your purchase has been shipped.
* I will ship to Your Etsy address unless You request otherwise.
* Delivery time can vary according to Your location.


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* For US buyers

All purchases over $35 have free shipping guarantee and are normally shipped via regular mail to different USPS sorting centers and then distributed among states. Some sorting centers like e.g. Chicago, IL have delays on regular bases. If you really are in a hurry why not to consider expedited mail option for a small surcharge to get your order delivered by FedEx or UPS within 2-5 working days?
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FEEDBACK

I would appreciate if You find a moment to leave a feedback about received item. I just want to be sure that my item reaches its destination and You are happy about it. If You’re not, please contact me before leaving Feedback, and I’ll make things right.

Feel free to contact me if You have any questions about my craft supplies.

Thank You for visiting my shop!

PRIVACY POLICY

ETSY is an online marketplace made up of over 1 million individual shops. As a seller on Etsy, I am bound to their policies. If you have questions relating to the way Etsy uses your information, please refer to the Etsy Privacy Policy here: https://www.etsy.com/legal/privacy.

The information you provide to Etsy for transaction purposes is GOVERNED and STORED by Etsy. I only use customer information to fulfill orders. I have no access to your payment account details: Etsy Payments and PayPal process your financial information independently of me.

Your transaction information will be stored on the Etsy system as long as I have my store on Etsy or until Etsy deletes it. Your personal information (name and address) as provided to me by Etsy will only be used by me as needed to provide my services.

I may use your information to fulfill your order, to settle disputes, or to provide customer support. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to:

(a) respond to legal process or to government requests (i.e. taxes)
(b) enforce my agreements, terms and policies;
(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or
(d) protect the rights, property, and safety of my customers or others.

If and when required, we will communicate with you about your order status using the Etsy “convo” platform. I will not spam you or solicit you using the information provided to me.