Orders need to be paid in full before they are made.
Items are cannot be refunded or exchanged unless faulty.

Orders are normally 1-2 weeks. Orders are sent via First Class Signed For within UK, and International Tracked & Signed for the rest of the world.

We offer EXPRESS DISPATCH within UK, dispatching within 3 working days and using Special Delivery which is a next day service.

Please read my T&C’s carefully before purchasing, by purchasing with Extra Special Touch you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.

Extra Special Touch own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on Extra Special Touch website, we make no warranties, whether express or implied in relation to its accuracy.

Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends, and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Extra Special Touch you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.

PRICES
Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.

PRODUCTS
We will brand all our wedding and bridal accessories / napkins where possible with our company name and / or website.

We occasionally take photographs of your orders for our records, and we may use these on our website, Facebook and other promotional material and social media, unless you request otherwise.

Colours shown in the images displayed on this website and electronic email proofs may vary slightly from the colours of the final printed product. This is because colours on displayed on screen and in print are slightly different. However, we try to show all products and colours as accurately as possible.

Please make sure your personalisation falls within the limits stated within the product description. If your personalisation is larger than the included number of characters or words, you will be sent a PayPal invoice for the extra charge. Orders will not be dispatched until extra payment is made, or personalisation has been reduced to standard number.

Please make sure you are happy with spellings, grammar and punctuation when you place your order. We are not responsible for correcting personalisation. When you place an order with Extra Special Touch you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors. Please contact us via Etsy Messages as soon as possible and we can add a note to your order of any edits needed.

PROOFS
When ordering large quantities of items (e.g. napkins) we will usually email a proof of your design and / or send a sample item in the post.

This proof will need to be approved in writing (usually via email) before we start your order.

Proofs will only be processed once the deposit payment has cleared.
Once the proof has been confirmed as correct, any amendments will incur a charge.

DEPOSIT
When you place an order for large orders, (E.g. napkins) we require a £30 design fee. We will then create your proofs for approval. Once they have been approved, we need 50% of the total amount to reserve your order in our workroom diary.

The balance of the payment is required before the shipment of your order. Delay in payment at any stage will result in a delay of your order.

If large orders are placed within six weeks of dispatch, the full amount must be paid to place your order.

When ordering large quantities of place setting napkins, when your order is confirmed we will advise you of a production date for each part of your order advising you when we need the additional information (guest names). These dates must be strictly adhered to as we must respect the dates scheduled for our other customers. Failure to meet these deadlines may result in your order being pushed back several weeks or if it is too close to your wedding the order will be cancelled and we will retain the full balance paid minus the postage for the items not shipped. If we need to cancel an order due to the relevant information not being received and we are unable to fill the space in our diary, then we will retain the full balance minus the postage for items not shipped. If work has commenced, then we have the right to collect the final payment to cover the costs already incurred.

If the customer requires amendments after confirming that the proof is correct and making of personalised items has already started, then this will incur a charge to incorporate materials and labour invested.

If delivery has already taken place and an amendment is needed to the order, Extra Special Touch must receive the original, incorrect order before the amendments are made. Postage will be reimbursed if the error is that of Extra Special Touch.

PAYMENT
Extra Special Touch main payment method is PayPal – You do not need a PayPal account to purchase with us. You can also pay via Stripe on our website, and via Direct Checkout on Etsy.

Any contract for purchases made through the website will be with Extra Special Touch. Extra Special Touch must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Once payment has been received Extra Special Touch will confirm that your order has been received by sending an email to you at the email address you provide. The shipment email will include your name, the order number, and the total price. Extra Special Touch acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

SHIPPING
Extra Special Touch’s method of posting depending on the contents of your order.

Small orders are dispatched within 2 – 3 weeks, for larger orders you will be informed of your dispatch date personally.

Should your order not arrive after dispatch, please contact Extra Special Touch, a full refund or a replacement will be offered once 15 days has passed.

RETURNS & CANCELLATIONS
We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.

Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.

You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.

If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine). We will then process your return.

To [here the trader’s name, geographical address, and where available, fax number and e-mail address are to be inserted by the trader]:

I/We [*] herby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],

Ordered on [*]/ received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

*Delete as appropriate

We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.

Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.

Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by Extra Special Touch.

RETURNING CUSTOM ITEMS:
Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Extra Special Touch; in this case, please refer to the returns section of this document.

Our VAT number is 297182660





Last edited: December 2016

Privacy Policy

At Extra Special Touch, we know that privacy and security is a major concern. We have set out the procedures we use for safeguarding your personal data. Please read this Privacy Policy carefully and check it occasionally as it could change from time to time. This privacy policy adheres to the guidance set out by The EU General Data Protection Regulation (GDPR)

Extra Special Touch’s Privacy Promise

Extra Special Touch are dedicated to safeguarding your privacy online. We will only collect, store and use your personal information for specific purposes as outlined below in accordance with GDPR. We use your personal information to support and develop our connection with you. We will never share your personal data to 3rd parties unless required by law and your data is always protected. You may contact Extra Special Touch at any time with any privacy queries or concerns and to see the personal data you have given us and request modification.

Personal data means any information relating to an identified or identifiable natural person. This can include name, email address, address, and much more.

Your information

When you register on our website to purchase products, we ask for data such as your name, e-mail address, billing address, and contact details. Extra Special Touch keeps a record of this information for tax purposes and for ensuring we fulfil our contract with you.

The only personal information we hold is what customers provide to us when they place an order on our website, sign up for the newsletter, or sign a contract.

We share it with nobody, however it is stored on relevant systems such as cloud systems, Google Drive, Couriers (to pass addresses to), and accounting systems which are GDPR compliant. If we are required by law to share any information, we will check with each party concerned to ensure they are happy for that to happen. An example of this would be if HMRC requested an audit.

Orders placed via our 3rd party selling platforms are stored on their platforms as per their terms and conditions.

We store sensitive data for as long as customers remain active clients and for 1 year following unless consent is withdrawn. Email addresses provided via Mailchimp are stored until consent is withdrawn, reconsent is requested every 2 years. Information required for tax and legal requirements are held for 7 years as a requirement by law.

We keep a record of any orders you make from us, so we can help to deal with any enquiries or problems you may have in the future, and so we can ensure that any information that we send to you is appropriate. Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

When you place an order with Extra Special Touch you will be asked whether you’d like to consent to us displaying your order as part of our marketing materials. By giving your consent for us to do this you understand your personal data will be in the public domain and we assume no responsibility for the usage of this data subsequently. You may request to have your personal data removed at any time and we are more than happy to comply within 7 working days.

We keep a record of any e-mail communication you send us, so we can track any problems or concerns you’ve had.

In addition to personal information, our website uses Google Analytics to ensure we are meeting your customer needs. Google Analytics stores usage data which may include your IP address, geographical location, referral source, length of visit and page views – although a lot of this is aggregated data. The legal basis for this is legitimate interest for the basis of ensuring we are meeting customer needs.

We may process information you submit to us when you contact us for the purposes of ensuring we answer your query effectively.

Extra Special Touch kindly request that you do not supply any other person’s personal data to us, unless required by law or you have their explicit consent to do so.

How we use your personal data

All the data we gather via our website or through communication with you is used to operate and expand the service we offer you and to personalise our service. How we use your personal data is dependent on the legal basis for processing your data. We are dedicated to using your personal data only for:

Processing your orders correctly.
Development and expansion of the business, including examination of customers’ shopping behaviours, measurement of advertisements and product style preferences of our customers.
Technical management of our website.
Reviewing our systems
Providing you with information about the services we offer.
Letting you know about offers and news.


Legal Basis for Processing Data

Extra Special Touch’s lawful basis for processing data are:

Consent – customers that consent to signing up for our newsletter.

Legal Obligation – tax purposes.

Contract – customers that place an order with Extra Special Touch.



Requesting Your Information

If you would like to review the data you have provided to us because you feel that what we presently have on record is incorrect, and/or you would like your data erased from our records, you can so do by contacting us using the contact details below.

Under GDPR you have a right to be forgotten, to withdraw your consent, to change information we hold about you, and to restrict processing.

Extra Special Touch are more than happy to comply with this in accordance with the law.

How we protect data

You recognise that the Internet is not a 100% secure platform for communication and, accordingly, we cannot guarantee the security of any data you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information.

We take every precaution to safeguard your information. All personal data stored by us is kept on a server in a secure environment. The computer on which data is accessed on is password protected, data held in the cloud is password protected and held on encrypted systems and third-party software have their own security systems.

The risks of a breach are minimal due to the precautions mentioned above being taken, and close monitoring is undertaken to ensure security systems are always up to date. Breaches will be identified, reported, managed, and resolved according to the ICO guidelines.

How you can help us protect your data

Please bear in mind that whenever you willingly divulge personal data online in non-protected situations – for example on message forums, through email, or in chat spaces – that data can be collected and used by others. In short, if you post personal data online that is accessible to the public, you may receive unsolicited communications from other parties in return. Also remember to close your browser window when you have finished using the computer. This is to ensure that others cannot access your personal data and communications. If you share a computer with someone else or are using a computer in a public place like a library or Internet café. We cannot confirm or warrant the security of any data you communicate to us, and you do so at your own risk. Once we receive your communication, we make our best effort to ensure its security on our systems.

Further information

If you have questions about your personal data or our privacy policy, please contact us. To see all the information we have about you, and to correct any inaccuracies, please write to us.



Changes to privacy policy

We reserve the right to amend our privacy policy, whilst keeping it within all appropriate legislation and guidelines. We will do all we can to ensure that these pages show the most up to date information always and may notify you of such changes by uploading the revised privacy policy on the Extra Special Touch website.

Cookie policy

By visiting this website with your browser settings adjusted to allow cookies, you are consenting to Extra Special Touch using cookies for the purposes described below to provide you with a fully efficient shopping experience.

Our cookie policy:

Please note: to make full use of the Extra Special Touch website and to benefit from a selection of personalised features, your computer, tablet or mobile phone will need to be set up to accept cookies.

Extra Special Touch uses cookies to deliver the best user experience possible, without them we wouldn’t be able to do things such as remember your preferences or enable you to store products in your basket. The cookies we use don’t store sensitive data such as your name, address or payment details and they can’t harm your computer.
The data we collect through these cookies is solely to improving our website and your browsing experience – it is never used to identify you and we would never share or sell on this data.
What is a cookie?

A cookie is a small text file which is downloaded and stored on your computer or mobile device by websites that you visit.

Your browser accesses the cookie file only when you visit the website that produced it. This helps to ease your navigation by automatically logging you in and remembering things like your preferences and what’s in your shopping basket.

The information stored within any given cookie can only be accessed by the website that created it and cookies are limited to communicating only the information that you have disclosed to the site.

Types of cookie:

Session (or Transient) Cookies

Session cookies are stored in your computer’s memory for the length of your browsing session. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. They allow you to move from page to page without having to log-in repeatedly. Persistent (or Permanent) Cookies

Persistent Cookies

Persistent cookies are stored in your computer memory and are not deleted when the browser is closed. They are used to keep your preferences for the website, so they will be remembered for next time you visit the website. They are also used to collect information about the numbers of visitors, the average time spent on a particular page and analyse shopping behaviour on the website. This information is used to find out how well the website works and where it can be improved.

Flash Cookies (or Locally Shared Objects)

You probably have Adobe Flash installed on your computer. Websites that contain Flash can also store small files on your computer that are used in the same way as cookies.

Flash cookies can also back up the data that is stored in other cookies. When you delete cookies, your Flash cookies are not affected. So a website may still recognise you if it backed up the deleted cookie information on a Flash cookie.

Sharing with social networks

If you use the badges that allow you to share products and content with your friends via social networks like Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:

https://www.facebook.com/about/privacy/

http://twitter.com/privacy

http://www.google.com/intl/en-GB/policies/privacy/



Marketing Material

If you’re happy to receive marketing communications by email, you may sign up for our newsletter. This means you will receive regular marketing updates including freebies, special offers and industry news. You may unsubscribe and have the right to be forgotten at any time. We will never spam you or sell your email address to 3rd parties.



Contact Information



Heidi Lawton – Trading as Extra Special Touch & The Smutty Handkerchief Co.

The information above can also be used to contact our Data Protection Officer.



Last Updated: May 2018