[SECTION 1: SHIPPING DETAILS]
🚚 Estimated ship-out date: 1 - 3 working days upon placing an order (as soon as we can). 100% safe arrival guarantee.
🛬 Estimated arrival: 3 - 5 working days to arrive at your door-step unless there are unexpected events or delays not within our control.
💵 Import duty & taxes:
FULLY INCLUDED & absorbed by us in the final price. In our latest initiative to prevent unpaid taxes due to extended storage in customs storage facilities, we are pre-calculating the fees for you with shipping fees upon checkout. EXCEPT for Asia regions, as some may not have import taxes.
[SECTION 2: DESIGN CONCEPT & DETAILS]
Handcrafted by scientists & designers in Malacca, Malaysia. This is a 100% real preserved indoor plant and moss art serving as a long-lasting, maintenance-free plant gift or desk decor.
Every piece has similar design concept based on the reference photos attached in this listing. Overall arrangements are slightly randomized due to natural elements. We craft every piece with our best skills cultivated over nine years of TerraLiving and they come with a very personal touch.
You can expect to receive the exact photo of your selection once it is ready to ship.
🌱 [Variant 1: Natural Moss Wall]
Authenticity Code: VM - 1502
"Inspired by the organic growth patterns of moss on tree bark as seen in our tropical rainforest, this design comes with multiple moss and lichen species transplanted around sterilized cork bark. Ideal for fans who love having a slice of forest on your desk."
🌴 [Variant 2: Luxury Moss Wall]
Authenticity Code: VM - 1499 Σ
"Our best-selling signature design for moss enthusiasts, FOUR preserved Tree Moss seedlings at different growth stages, two on the moss wall and two on the base of Vertex, with up to five additional moss species."
An expression of botanical aesthetics, The Vertex ZERO - Pure Moss Wall is a preserved moss terrarium that captures the ethereal beauty of Deer Cave in Gunung Mulu National Park, Malaysia.
Carefully cultivated and groomed over time, then preserved in our lab, it mimics the vertical walls of the cave, adorned with a lush carpet of moss at the base.
This design invites the viewer to let their imagination run wild, transporting them to the serene ambiance of the cave, where the sound of trickling water and chirping crickets create a tranquil escape from everyday life.
[SECTION 3: PACKAGING & ITEM DETAILS]
📦 What's in the package:
I) The Vertex (S) ZERO - Natural OR Luxury Moss Wall, International exclusive release, everything readily planted.
II) Suction opener for its seamless glass door.
III) Collector's authenticity card, signed by TerraLiving's co-founder & Lead Designer and coded according to your selection.
IV) RECOMMENDED upgrade: TerraLight 2.0 display lamp. FREE Customization for its wooden base is available. (Kindly drop your message on the customization box, limited to 35 alphabets)
⚠️ All our terrariums come WITH the "TERRALIVING" branding on glass and wood surfaces. However, no worries, you can request to have the logo removed in your order.
⚠️ Gently remove the packaging to prevent moss from dislocating.
⚠️ A few tiny pieces of moss fragments may come off during the removal of packaging materials. That is 100% normal as they are all real moss and organic.
📏 Specifications:
Size (Glass Vessel):
Approx. ~ Maximum at 110mm x 110mm x 235mm
Glass thickness: 3mm
Glass door: Yes, state-of-the-art seamless hinge mechanism glass door (refer to video / photo attached)
*From glass to moss, everything was fully hand-crafted by TerraLiving Gallery, Melaka, Malaysia.
💡 [Recommended upgrade] NEW TerraLight 2.0:
2nd Generation minimalist TerraLight (5W) that allows up to 80% more reflection-free viewing angles & more immersive viewing experience. Swivel headlamp at optimum height for shadow overcast fine-tuning.
*Requires 1-step assembly.
A) Cool white, bright LED ambiance.
B) Custom designed 5W, 16 mini-LED light bulbs with diffuser cover for glare reduction (Maximum Height = ~350mm)
C) USB Powered (USB adapter plug NOT included), 4 brightness adjustment (25%, 50%, 70% & 100%), 3 count-down timer modes (2hrs, 4hrs, 8hrs) or permanently on.
D) Custom hand-made rubber wood base (Size = 180mm x 180mm)
[SECTION 4: MOSS GUIDE & GENERAL T&C]
🌳 About ZERO Moss, a kind of Preserved Moss by TerraLiving:
1) Our ZERO Mosses were cultivated in the greenhouse till their peak health, then sent into our lab for freeze-drying and preservation.
2) They look fresh, soft to touch, and lively but biologically inactive. Technically, they are NON-LIVING and won't produce fog.
3) ZERO Moss colour is the reflection of its original form achieved through its chlorophyll extraction and UV protected by our custom formulated "chlorophyll" and plant dye.
4) This is how scientist store plants in herbarium or “plant museums” for decade. We modified the method with our proprietary technology so that the moss look refreshing for our art pieces, the moment where science meets art =)
5) ZERO Moss in our official work you just purchased is designed for sculptural and display grade. NO MAINTENANCE is needed except for general wiping for a better view.
6) By nature, mosses are slightly acidic. As such, they should smell earthy and "sour" in their preserved state.
✋ Maintenance:
ZERO Moss colour is the reflection of its original form.
NEVER expose ZERO Moss to direct sunlight and NEVER spray water. Keep them in cool & dry place.
Keep indoor closed at all times, unless you're opening it for viewing.
⚠️⚠️⚠️ Terms & Conditions ⚠️⚠️⚠️
1. Please message us your phone number; our logistic partners strongly recommend it for shipping waybill generation.
2. Strictly no refund & cancellation once we start shipping your order.
3. We DON’T ACCEPT RETURNS / EXCHANGES.
4. We are NOT responsible for theft once the parcel is delivered to your location. Receiving the package personally or leaving it to someone you trust is advisable.
5. We ship our terrariums daily and pack the glassware professionally and securely with thick, custom-fitted carton boxes. (Thousands of orders shipped internationally)
6. We ship as fast as we can. However, infrequent shipping delays due to unexpected events such as customs hold-ups, or force majeure (natural disasters) are not within our field of control.
7. 100% safe arrival guarantee. If your order arrives cracked / broken / with a defect, please INFORM US WITHIN 48 HOURS based on the delivery time stated in the tracking status. If you take a video during the unboxing process, it helps to resolve any issue quickly, too.
We will assess the matter swiftly and consider the next, best course of action.
8. Kindly note that this is 100% handmade glass and & moss in TerraLiving, and it’s not possible for every piece to be 100% the same, perfect, and flawless.
9. Minor, non-life-threatening scratches or accidental fingerprints on the glass may exist.
Inconsistencies not visible from a viewing distance of 30cm or about 1 ft are not considered defects because we made everything with our hands instead of machines.
10. Leftover moss fragments, leaves, and other preserved natural organic matter may be present because these are all 100% real natural materials.
11. We use moss adhesive to hold them in position. There may be remnants of them around the moss / glass, but these are not defects.
12. If you are a perfectionist who expects 100% perfect design, sorry, but it does not exist in our artwork.
13. Photos were taken under natural light (background) & TerraLight or cool-white display light (on moss) with a Mirrorless Camera. Expect a certain level of colour differences between what you see on screen and the real thing.
P.S. Seriously, we put all our efforts and time into making these, and to date, we have received hundreds of customer feedback and positive reviews. Hopefully, you can give us a chance to serve you with our art =)
