*** We do not make any custom molds unless you need a large quantity, and are ready to pay for the master model. Custom molds are costly and time consuming ***

*** Please read descriptions carefully paying attention to the sizing details. Customers are responsible for reading descriptions to make sure they will receive what they expect. Please email us with any questions you may have at info@shapem.com***

*** If you have any questions whether any mold will work well with your materials, please ask us first before placing your order. Example, silicone molds will work nicely with resin while plastic molds will not work with resin. ***

*** Please note: we ship our orders out as soon as we can (in most cases, within 24 hours). However, shipping carriers have been experiencing delays due to the pandemic and increased workload. If you need your order delivered as soon as possible, choose Express delivery - this is the only shipping service with guaranteed speed. ***

*** Please make sure that you have entered the right mailing address. If you didn't receive your item due to the wrong address entered, you will be responsible for re-shipping cost along with the 15% restocking fee, provided that the package arrives back to us. In some cases the packages which are sent to the wrong address get lost, or do get delivered to the wrong address initially indicated on the package. ***

*** Some orders may ship with Signature Confirmation at our discretion (mostly Express packages, higher valued packages, and international packages), meaning that someone in the household has to sign for the package. This benefit is added to make sure you receive your valuable package safe and sound, and to eliminate any possible mail theft. If you do not wish to have Signature Confirmation with your order, please leave us a note when you place it .***

You can cancel your order free of charge within 1 hour of placing it. After 1 hour, it goes into our production department and gets prepared to be shipped.
If you'd like to cancel the order after 1 hour of placing it and before it ships, there is a 15% cancellation fee of the total order price.
Orders cannot be cancelled if they already shipped.

While we try to do our best to match the color of the silicone as in the listing photos/descriptions, you may receive your silicone mold in a different color. The colors are based on availability. Rest assured, the molds will be of the same high quality regardless of the color of the silicone.

Please open and inspect the items you received as soon as possible. Our damage claim window is 48 hours from delivery date/time.

Our less-than-perfect molds are molds you can purchase at discounted prices. They might have some design flaws, or they might have gotten damaged in transit when arrived to us from the manufacturing plant.