US orders will be shipped via USPS by our fulfillment partner in Florida to fasten up the delivery
The UK and EUROPE, CANADA, and AUSTRALIA orders will be shipped from London central office

Important note for international buyers:

You may be required to pay VAT/Import and Clearance fees before your package is delivered. We ARE NOT RESPONSIBLE for any such fees

All BRENNMORE styles are carefully handmade in our London Studio. Since each piece is MADE TO ORDER, we kindly ask that you allow 4-6 business days (excluding weekends) before we ship your order. We can accommodate your request to meet a specific deadline or expedite shipping. Please send a message on Etsy

The most reliable way is by visiting a jewelry store and letting them professionally measure your ring size. If not possible, you can measure it with paper, ruler, and scissors by watching the video;

https://youtu.be/PK5Jj9ge4As

You can also find a ring size chart in our listings

All of our rings are made according to the U.S. jewelry standard sizes. Feel free to contact us for further information.

We would be very happy and thrilled to accept your wholesale orders! We are happy to work with any online/offline retailers. Inquire at jimmy@brennmorejewelry.com with details.

Looking forward to hearing from you

Remove jewelry when showering or bathing. This is particularly important when on the beach, in the sea, and in chlorinated water.
Avoid wearing jewelry when doing physical work such as housekeeping, gardening, or exercise.
Never expose jewelry to household cleaning products, especially bleach, and highly reactive solutions.
Avoid spraying perfume, or hairspray on the gemstones or pearls as it jeopardizes the integrity of the material.
Remove jewelry when applying make-up, creams to avoid the residue getting into the texture or gemstone setting.
Any residue dulls the shine of your ring.
Keep away from extreme temperatures and humidity.

We are happy to accommodate rush orders for domestic and international customers. Please contact us before you place your order to ensure that we can accommodate your deadline.

All rush orders are subject to a rush fee for expedited service and require an upgrade to the fastest shipping method. Rush Orders are NON REFUNDABLE

Production Time

All BRENNMORE styles are carefully handmade in our London Studio. Since each piece is made-to-order, we ask that you allow 4-6 BUSINESS DAYS (excluding weekends) before we ship your order.

We offer TOTALLY- FREE CUSTOM DESIGN & ENGRAVING SERVICE

We will be happy to help with any design you have in mind or help you to recreate a piece you owned and lost. Any image or even a sketch will be useful.

We will send you a rendered image and design image with the measurements for your approval before we go ahead and start production on the piece.

We can also update our rings according to your engagement and solitaire rings to stack well.

Just send a message :)

You can cancel your order within the first 24 HOURS after your order is placed, after that 10% restocking fee will be applied to all canceled items. Each item is handmade so each cancellation in the middle of production is a loss for my small business.

An address change can be applied any time before your order has shipped. Please contact us directly on Etsy

USPS and Royal Mail take about 1-2 days to update tracking initially.

Please contact us immediately if you believe that your package was lost in transit. We will try our best to solve the issue.

If the item has not been marked delivered and hasn't arrived within 15 days of shipment, we will REPLACE your order free of charge.

Orders lost in transit will be replaced, please do not request a refund for losses caused by the delivery company

Please note that BRENNMORE is not responsible for lost or stolen items once declared 'Delivered' by the delivery service

BRENNMORE provides a 365-day warranty for all products. We claim that you will find excellent customer service in our shop. Please contact us in case of any inconvenience

Our customers have to contact us within 5 days after delivery to exchange or return the items, please briefly explain the reason for exchange and returns.

We offer affordable shipping costs and labor costs for exchanges. Please get in touch with our teammates

Please be sure that PERSONALIZED/CUSTOM ORDERS and DAMAGED ITEMS can not be returnable