❓Where can I find my order dispatch date & estimated delivery date?
✔️Using a browser (this works on mobile or computer browsers) navigate to your profile, then ‘Purchases and Reviews’. The order information can be expanded to show scheduled dispatch date and estimated delivery date ♡

❓Can my order be sent sooner than advertised?
✔️During busy periods we have a UK *RUSH* delivery option at the checkout (dispatched next working day & includes 24 hour tracked postage).

❓UK Delivery Methods
✔️UK standard shipping is second class untracked, there's also a first class or tracking upgrade option. We usually add tracking for 3+ candle orders as standard.

❓International Delivery Methods
✔️All international orders will be sent with tracking.

Rest assured every parcel we send is fully insured. It is rare, but if there is a problem with the delivery we are very happy to help so please do not hesitate to get in touch.

If your order arrives damaged please let us know ASAP and provide a photo of the damage + the packaging so we can resolve this quickly for you.

Under the very unfortunate circumstance the delivery company has lost your parcel, we will help as much as possible to get a replacement out ASAP or provide a full refund.

We regret that we cannot replace internal packaging boxes (unless gift wrap has been purchased), the internal packaging is there to absorb damage and protect your candle(s) so that they always arrive in perfect condition.

All of our crystals have been ethically sourced, from the perspective of both environmental impact and labour. We buy from UK suppliers that check their entire supply chains and visit the factories and mines to ensure good working conditions. If you would like more information about this please get in touch 🥰

⚠️Crystal Safety⚠️
It is a little known fact that crystals are not always safe. At Cosmic City Studios we do not stock any crystals that contain asbestos or other harmful substances (for example blue tigers eye). We have done a great amount of research to make sure the crystals we stock are safe to use every day and suitable for candles (we even check the radiation levels as some crystals can become irradiated!).

All of our shipping boxes, gift boxes and internal packaging paper are recyclable AND biodegradable 💕

We have switched to only eco-friendly bubble wrap. Our pale green bubble wrap is biodegradable.

We have worked really hard to buy all our materials from suppliers that have good sustainable and environmental policies. We have put together some information about this (but have limited space here), please message us for more details because we would love to share this with you💕

We use a soy vegetable wax that is 100% vegan and made from renewable vegetable sources that can be replenished at a faster rate than many alternative wax types.

Our wax, wicks, dyes, toppings and fragrances are all vegan, cruelty free and not tested on animals.

We do not use, stock or sell Abalone Shells (the majority of abalones are tank farmed for their meat and shells)

We are a cruelty free company and endeavour to ensure all of our ingredients and products are both cruelty free and vegan.

If you would like any further information about any of our product ingredients please get in touch, we would love to provide further info.

We want to make sure your order arrives in perfect condition so we package everything very carefully.

You have the option to send your order directly to somebody as a gift and include a free gift message. Please note: We never include printed invoices in any of our packages and we always include an information sheet about every candle.

If you paid for the gift wrap upgrade, each candle will be sent in a beautiful gift box and tied with a ribbon.

Orders not marked as a gift will be sent with a business card, and we occasionally will include a small free gift for you :)

We are fully CLP compliant, UK orders will always be sent with CLPs to comply with UK labelling laws. International orders may have a candle safety label instead to comply with international shipping regulations.

We have full allergen and full ingredient information for all of our candle ingredients including all fragrance and essential oils. Please contact us if you would like further information.

For anyone who does have an allergy please let us know /leave a note with your order so we can make sure your candle has no contact with allergens used in other candles and is made using separate equipment.

Some items have care instructions, these are usually at the bottom of the listings. We also send a printed care sheet with candles.

Our range of candles varies during different seasons (for example the candles we stock in spring and summer might be different to those in the cooler months). Our Friendship and Astrology candles will be available all year round.

We get lots of restock requests and always try to help where we can. During our busy months we endeavour to have as much choice as possible however because we are a very small company sometimes during busy periods our range is limited.

SAGE
We have chosen to use green sage only in our shop due to sustainability issues and cultural appropriation associated with white sage.

CRYSTALS
Since the crystals we use can sometimes vary in size, we will occasionally include 2 crystals if they are a little smaller than pictured.

DO THE TOPPINGS RELEASE A SCENT WHEN THE CANDLE IS BURNING?
While the botanical toppings might smell nice on top of the candle before it is lit, dried herbs and flowers will not release a scent when the candle is burning. They are added for their properties and for decoration purposes :) (we have tested hundreds of candles).

Most of the time we can take on larger orders and wholesale orders.

We prioritise both quality and careful, ethical sourcing of our ingredients above profit. This means we are unable to offer huge discounts however please get in touch for more details and pricing :)

📅Shelf Life📅
For optimum performance we recommend burning the candles within 2-3 months of purchase (since they contain natural and botanical ingredients) however they will keep for much longer.

Our rose buds and rose petals do fade over the course of about 4-6 weeks so please keep this in mind when buying candles with rose toppings as gifts.

All candles are sent freshly made.