Plugs are used to upsize. If you are wanting to create your own planter or have a pot you want your succulent in, plugs are the best option. We take cuttings of our succulents and grow them in 98ct square trays. Then, the are transplanted to our 4" size plastic pots to grow. If you have any other questions about sizing, send us a message!

Care instructions are sent with every purchase. Succulents need as much light as you can give them, either actual sunlight or artificial lighting. You do not need to water your succulent as often as other plants. Succulents like to be dry. When watering, make sure you thoroughly water your succulent and then let the soil COMPLETELY dry out in between watering. For us, we water our plants once every 2 weeks. Some succulents are a little different in care, so if you have any questions about a specific succulent, send us a message!

As of November 1st 2022, if you request a refund on your order you will either be charge shipping if the plants were sent out or a processing fee.

We ship all orders on Monday and Tuesday to ensure that the plants get to you within 3-10 days. Our cut off day is Thursdays. Meaning if you order after Thursday, you order will be pushed back to the next shipping cycle. Please let us know if you have any questions or concerns.

Custom Orders - All custom orders will be charged aa shipping price according to what is purchased. A minimum of $3.99 shipping fee will be added but can change.

After our product leaves our facility, it is up to the postal service and the customer to track the package. If there is any problems with the customers package, the customer must then contact the postal service. We will not contact or track customer orders.

We use Printful for all our non-plant products (stickers, shirts, bags, etc.). Once an order that contains both types of products is placed, the plants are processed and shipped separately from non-plant orders. Due to shipping delays, non-plant products shipping times are typically 3-5 days after processing.

If you received your order and your plant is damaged, please contact us within 7 days of receiving your order. Anything after 7 days will be evaluated.

All orders placed between December - March will have a shipping hold if the weather is too cold.
If you live in an area that is consistently below 40 degrees, you will need to purchase a heat pack. If your order arrives with damaged plants due to cold weather we are not responsible for replacing damaged plants.
For more questions, please send us a message.

As a greenhouse facility who sells large volumes of plants to retail greenhouses around the US, we take pest and disease control very seriously. We have trained and certified pest/disease control employees who check and treat plants daily.
Once an order is pulled for shipping, we complete a thorough check list to ensure the plant is sent in proper condition.
If there is a problem with you plant please contact us within 7 days of arrival for a replacement plant.
Any other questions about your plant, please send us a message!

DTG ships plants only to states inside North America. We do not ship to any minor outlying countries of The United States. This includes Hawaii and the Virgin Islands.