If you require something different just message me in the Etsy platform, if your wants are possible you need to include all things discussed in your CUSTOMER ORDER NOTES.

Please double check your details are correct before placing your order.
You can send us a message on the Etsy platform and if your product hasn’t been made yet, we will be able to make some amendments or changes to any personalised orders you have already placed (it all depends on the complexity of the design/changes).

For custom orders, we will send a mock-up prior to making your item for you to approve. Once you approve it, your item will be made and sent as shown in the approved mock-up.

Yes, we are able to include gift notes or gift messages that will be printed on a card stock.

I combine postage on all products yes! Please add all items to your cart and the shipping will automatically combine.

While we always do our best to ensure your order is perfect, we are only human and sometimes mistakes can happen. We'll gladly put things right so please get in touch with us via Etsy message with the following information:
1. Your order number
2. A description of the issue
3. An image of the product received, clearly showing the issue

To discuss wholesale orders. Please contact us at info@lusswonderland.com or click contact seller. Thank you!

Sending as a gift? I will be happy to include a note card! Just leave me a note in the note to seller section during checkout detailing what you’d like the note to say.

You can add a gift wrap and a printed gift message to your order for an additional £4.00. We will wrap your items beautifully and make sure no prices are shown and not to add a delivery note detailing the contents of the order.

Due to the custom nature of our products, refunds/exchanges are not offered for those products unless an error was made by us in production.

Examples of circumstances that do not qualify for refunds/exchanges include (but are not limited to):
- Personalised & made to order items
- Shipping delays
- Incorrect spelling within an order (made by the customer at time of order)
- Incorrect shipping address (placed by the customer)
- Wrong product ordered by customer

If a refund or exchange is granted by us it is the responsibility of the customer to return the product (at their expense) to us at which time a refund will be processed minus shipping costs as those are non-refundable.

Germany's Packaging Act "VerpackG" imposes requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).

My brand Luss Wonderland is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE2231669413101. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.

As consumer please ensure that all received packaging is separated, reused and/or disposed of in the right recycling containers, at home or loca