We don't offer a custom printing service. At certain times of year, we may have capacity to be a little more accommodating with this and would discuss at the time. Full bespoke services including mockups are chargeable extras

All listings are provided with our current processing times and also 'estimated' delivery dates. We try when possible to work ahead of the quoted timescales but this is not always possible during peak trading periods. For UK orders, we offer different speed shipping methods for you to choose from. We always advise you to order in plenty of time and please do be courteous by not sending us messages 'demanding' your order by a certain date. This does happen from time to time but please do respect that all customers get treated on an equal first come, first served basis and we will cancel your order if you are being rude.

We have to send to orders to that on the order, if you have provided the wrong address please contact us asap so we can cancel your order and you can reorder accordingly.

No. Buyers based outside the UK are responsible for all customs/duty/VAT charges that may apply to their order. These will not b refunded. Overseas post are always sent by a tracked mail option where possible (not including stickers)

- All delivery dates are estimated and not guaranteed. Unfortunately we have zero control or estimation as to how long your order will take to clear any customs queues on entry to your country.
- We always provide full and correct customs documentation to help speed up the postal processing of your order to reduce disruption

- Buyer pays return shipping cost on exchanges or returns - this applies to both UK and international buyers.
- Please obtain proof of posting for your records, you will need to provide evidence of purchase to your shipper if the package is lost. If lost, buyer claims with carrier. We will not refund if lost.
- Exchanges won't be posted until original item is received back to us.All goods are inspected on return. International exchanges will be refunded on return so you can repurchase.
- Returns/exchanges/issues must be reported within 30 days
- Your item must be unused and in the same condition that you received it. It must also be in the original packaging. Worn garments, marked items will not be accepted
NO RETURNS/EXCHANGES ON CUSTOM

- No international tax or duty/customs charges will be refunded
- Please ensure you mark your return as 'no commercial value' as if we are charged any duty for your return this will be deducted from your refund. (Please check with your shipper which option to select so we are not charged duty on a return)
- International orders that come back to us as returned to sender (for example, not collected from post office, address incorrect, no answer etc), we will refund the value of the goods on return of the package but not your outbound shipping cost. We don't refund bespoke orders (goods, nor shipping) if they come back. Forced returns are against terms of service. If you still require the item, outbound shipping will be paid by the buyer

- Please check your sales order record for the tracking reference. Where tracking is available we will always upload when your order is despatched. Check with other members of the household and neighbours and check your property safeplace surroundings.
- Please double check the address on your order
- If your postman or the courier attempted to deliver and left a note and has taken back to the post office or depot, please do attempt to collect or redeliver. Any items returned to us are liable for a reshipping charge if you still require. If your personalised order comes back to us and you no longer require, this cannot be refunded as there are no refunds on custom orders
- Please drop us a message to attempt to help you

No, we don't allow any collections across any of our selling platforms.

We are based in Chester, United Kingdom

Our details are:

Red Leader Clothing,
Office 21, Riverside House,
Brymau Three Estate,
River Lane,
Saltney, Chester
CH4 8RQ.
United Kingdom

Everything is printed in-house by ourselves. We don't use any third parties for example POD print businesses. Our designs are created by ourselves (apart from approx 5 shirt designs where we have purchased the design with full commercial licence). All card and art print designs are created by us and printed by us.