CatsMode

Cat Hexagon | Cat Bridge | Cat Steps

Kyiv, Ukraine
| 8,866 Sales | 4.5 out of 5 stars 4.5 out of 5 stars

Smooth shipping

Has a history of shipping on time with tracking.

Announcement    We're glad to see you!
We have up to 70% discount and FREE shipping on your favorite products for your four friends in our CatsMode store! Hurry up and take advantage of this opportunity to buy products at a super price and make your pet's life better.

We need 2-5 business days to prepare your order.
Delivery usually takes 8-15 business days depending on the destination.

Announcement

Last updated on Mar 15, 2024

We're glad to see you!
We have up to 70% discount and FREE shipping on your favorite products for your four friends in our CatsMode store! Hurry up and take advantage of this opportunity to buy products at a super price and make your pet's life better.

We need 2-5 business days to prepare your order.
Delivery usually takes 8-15 business days depending on the destination.

8866 Sales

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Oleksandr

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Oleksandr

Reviews

Average item review
4.5 out of 5 stars
(1399)
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About CatsMode

Sales 8,866
On Etsy since 2019

Let's create a perfect world for our cats together!

Shop members

  • Oleksandr

    Owner

  • Ruslana

    Brand Manager

  • Yaroslav

    Designer

  • Leo

    Our Inspiration :)

Shop policies

Last updated on Oct 7, 2019

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

More information

Last updated on Feb 9, 2024

Frequently asked questions

WHAT IS YOUR SHIPPING POLICY?

CatsMode offers worldwide shipping through reliable couriers like DHL, USPS, FedEx, and UPS. International shipping cannot be expedited, and transit time/customs clearance may vary.
For shipping details, including rates and customs information, please visit our Shipping Policy page. Our custom hand-made products require 1-2 days for production. Feel free to contact us with any questions.

DOES CATSMODE SHIP INTERNATIONALLY?

Yes, CatsMode ships internationally! We offer worldwide shipping to cater to our global customer base. If you would like more details, please visit our Shipping Policy.

I NEED TO CHANGE THE ADDRESS ON MY ORDER. WHAT SHOULD I DO?

We can only change the address if the order hasn't been shipped out yet. Please get in touch with us to see if the change is possible.

WHAT STEPS SHOULD I TAKE IF MY ORDER IS MARKED AS DELIVERED BUT I HAVEN'T RECEIVED IT?

Rest assured, if you encounter any issues, feel free to reach out to us. Simply message us with details about your problem, along with your order number, and we'll promptly address and resolve the issue for you!

CAN I INSTALL THE CAT WALL FURNITURE INTO BRICK/CONCRETE?

You can mount the cat wall furniture on a variety of solid walls, including drywall or concrete. We provide two types of wall mounts in a set to ensure cat wall furniture’s compatibility with different surfaces.

CAN I INSTALL THE CAT WALL FURNITURE OUTSIDE?

Our cat wall furniture is exclusively designed for indoor use. Due to the natural sensitivity of wood to extreme temperature changes, high humidity, and outdoor weather conditions such as snow or rain, it is recommended to install the wall-mounted cat furniture indoors. This ensures that the furniture is situated in an environment with normal room temperature and humidity levels, maintaining its longevity and quality.

CAN THE WALL FURNITURE BE EASILY REMOVED OR REPOSITIONED WITHOUT CAUSING DAMAGE TO THE WALLS?

Yes, the cat wall furniture can be easily removed or repositioned without causing damage to the walls. It's important to note that cat shelves are mounted using anchors that involve drilling into the wall. Consequently, once the cat wall furniture is removed, the holes will remain. However, you can easily take down and reposition the cat furniture multiple times without any issues.

WILL MY LARGE CAT FIT ON THIS FURNITURE? / WHAT IS THE WEIGHT LIMIT?

To ensure optimal stability and safety, it's recommended that your feline friend weighs no more than 10 kg, as this is the maximum weight limit the cat shelves can support.

THE ITEMS IN MY ORDER WERE DELIVERED IN A DAMAGED CONDITION. WHAT SHOULD I DO IN SUCH A SITUATION?

Should your package arrive in a damaged condition, kindly retain the original box and all packing materials. Thoroughly inspect all items to ensure none have sustained damage as well. In some cases, the carrier may require an in-person inspection of the package and its contents to facilitate the issuance of a replacement. Should you encounter a damaged package, please contact us promptly. We'll require photographs of both the inside and outside of the box, along with images of the shipping label and any damaged items. Rest assured, we will make every effort to swiftly address your concerns and dispatch replacement items. If you encounter any issues with your order or believe you've received a defective item, reach out to us immediately. It'

CAN I RETURN A CUSTOMIZED OR PERSONALIZED ITEM?

Unfortunately, customized or personalized cat wall furniture cannot be returned. Each piece is uniquely tailored to your specifications, making returns for these items impractical. We encourage you to review the customization details carefully before placing your order. If you have any specific concerns or questions, feel free to reach out to us for assistance.