» PRODUCTION TIMES generally vary from 1-3 weeks, depending on the customization and complexity of your order, as well as our current volume. Please see each listing to view lead time, or send us a message.

» SHIP DATES are automated by Etsy and should be used as a guide only. Please budget enough time to get your signs produced and delivered, as well as a window of extra time before your event date to allow for potential shipping delays. USPS Priority typically takes between 2-3 business days to the US.

While rare, delays in shipping due to weather and other unforeseen circumstances do occur, and we cannot refund custom orders that arrive after your event date.

» FONTS + STYLE » Feel free to send samples of your invitations, listings of ours you like, or photos you find online that you like the look of. We love inspiration, and matching your signs to your event.

» COLORS » We try to offer as many photos of the different options as possible, however colors vary greatly between monitors and lighting conditions.
We offer samples for all combinations of colors, and highly recommend that you order them prior to purchasing if you aren't sure what you will like, or are trying to match a specific color.

» METALLIC » While we offer several shades of metallic acrylic, we do not offer metallic text at this time. Please see our website for examples of the faux metallic we print!

If your order requires a proof, your sign will not be put into production until it is approved. Once approved, signs take 3-5 business days to produce, unless previously discussed.

Changes: If your order has not gone into production yet, we may be able to make minor changes, please contact us ASAP.

Changes: If your order has already gone into production or is already complete, and your order is custom, unfortunately a new one will have to be purchased at cost. You are responsible for reviewing and approving any and all text, design, color, size, etc. The image on your proof is exactly what is going on your sign, unless otherwise specified.

Please review your proof closely to help avoid any of these scenarios!

» TEMPLATES » We send you a custom template to fill out for your seating chart. We ask that you only submit your seating assignment once it's COMPLETELY DONE, to help avoid any delays in production. We know last minute changes happen; if your sign has not gone into production yet, we can sometimes make minor changes.

» FORMATTING » When filling out your template, please review the sample formatting closely, as any errors in formatting slows down the process and adds a lot of back and forth. We HIGHLY RECOMMEND organizing your guestlist by name, instead of by table.

» REFORMATTING » If your seating assignment requires more than a couple changes after your proof is done, or needs to be completely redone, we do have a redesign fee of $15.

We understand that life happens and things change! All of our cancellations are on a case-by-case basis, however generally:
» Cancellations made within 48 hours of your order being placed are fully refundable.
» Cancellations made after your proof has been sent will incur a 40% design fee, per sign.
» Cancellations made after your order has already gone into production will incur a 60% restocking fee.
» Orders which have already been put into production or shipped can no longer be cancelled.

» TRACKING » In the event that your package is lost or has stopped tracking; please let us know as soon as it reaches its past due arrival date. We don't have better visibility to tracking than you do, but we can help any way we can.

» DELAYS while rare, delays in shipping due to weather and other unforeseen circumstances do occur. We do not refund custom orders that miss your event date due to these delays, please order with extra time before your event date to help avoid this.

» We cannot be held responsible for lost, stolen or delayed packages, but we will do our best to help however possible. Depending on the circumstances and if timing allows it, we may be able to remake your order at cost and expedite it at a reduced rate.

» IT'L SHIPPING TIME » USPS First Class international can take anywhere from 1-2 weeks and has exceeded over two months or more for a package to arrive depending on what country the item is going to. It nearly always takes less time, but please be prepared should it take longer. You will have a tracking number but often the package can only be tracked until it leaves the US. We have little to no visibility for the tracking on these orders, and are not responsible for them once they are shipped.

» COST » Please contact me to arrange this service as the cost varies drastically different from country to country.

» VAT & CUSTOMS » Shipping costs do NOT include import taxes or customs fees. Buyer is responsible for these fees & taxes.

We ship to the exact address provided. If a package is returned for any reason, the customer is responsible for the cost to re-ship the order unless previously discussed. Non-custom orders may be returned with a 20% restocking fee, on a case-by-case basis.