⭐ We do custom orders! ⭐ You just need to fill out the "Personalization" field of the item with all needed information. Please make sure you follow the instructions specified including character limits, so any delays can be avoided in manufacturing and shipping. If you still have any question, please free to contact us - we will be happy to help you!

⭐ We offer both a gift note and gift wrapping option for our items. If you would like to add a personal message, please add it to your order in the "Gift message" section. Gift wrapping can be selected in your cart before proceeding to checkout.

⭐ After receiving your order, we will start processing it right away.

⭐ Please contact us with any change requests as soon as possible.

⭐ If your item is already in production, any change might delay the production process and the delivery date of your order.

⭐ Please note if the delivery of your order was delayed due to a change, we are not responsible for delayed deliveries.

⭐ Once the order was shipped, we are unable to make any changes (including inscriptions, address changes, etc.) in your order.

S H I P P I N G
⭐ Shipping time frames depend on the destination country & selected method.

⭐ Customers are responsible for any kind of local tax/customs charges in their country.

W A R R A N T Y
⭐ All our products come with 6-month warranty from delivery date - if any issues occur, please contact us immediately!

⭐ The warranty is valid for soldering, connections, close, links, stones.

⭐ The warranty does not apply to damages caused by negligence, accident or improper handling of the jewelry.

R E T U R N S
⭐ New, unworn items can be returned to us within 14 days of delivery.

⭐ Please note that returns will incur a 30% restocking fee that will be deducted from the item amount.

⭐ Customers are responsible for the return shipment costs.

C A R E
⭐ Take the jewelry off when you shower or any contact with water - avoid chlorine! If you’re heading to a pool or hot tub, take the jewelry off.

⭐ Put your jewelry on after you do your hair and makeup.

C L E A N
⭐ We expect you’ll be wearing your sterling silver jewelry day and night, which is great because the oils in your skin actually prevent the jewelry from tarnishing!

⭐ An easy way to refresh your silver is by using a jewelry polishing cloth. This will remove any tarnish and smudging that may occur. Don’t worry if you can’t find yours, polishing cloths are widely available at jewelers and pharmacies.

⭐ When you are not wearing your silver jewelry (to shower or sleep), we suggest storing each piece individually.

⭐ Gold Vermeil Plating means that the gold plating on the Sterling Silver 925 metal is thicker than on the 18K Gold Plated version of the item.

⭐ The thickness of the gold coat consists of a minimum of 2.5 microns. Gold Vermeil gives the jewelry the look like real gold for a cheaper price and is known to give an even more durable coating to the jewelry.

⭐ Express shipping will be available during the checkout process with adjusted shipping time frames to your destination country.

⭐ Please note that delivery time frames are only estimated - once the parcel leaves our facility, we are unable to influence how long they take to be delivered.

⭐ Please feel free to message us in case there are any issues with the delivery of your order, we will be happy to assist you!

⭐ All US orders are shipped with USPS if standard shipping is selected, and all have a tracking number.

⭐ The "Label has been created" status means that the order has left our facility and it is now on its way to the USPS sorting facility.

⭐ New updates in your tracking can take a few (2-4) business days.

⭐ If your order's tracking has not been updated for more than 5 business days, please contact us, so we could assist you in the matter.

⭐ Only one coupon/offer can be used per purchase.

⭐ Coupons can be added during checkout.

⭐ Please note that the coupon discount will be deducted from the original price and not the sale price.

⭐ Only coupons given from our Etsy Oak & Luna shop can be redeemed, no site coupons.

⭐ Coupons cannot be applied retrospectively, only at the time of purchase.

⭐ If you have any questions or concerns, please don't hesitate to contact us via Etsy message or via email at OakandLunaEtsy@gmail.com - we are always happy to help! ⭐