*30 Days for full refund or exchanges.
*Contact us within 14 days after receiving the item. If not there will be 20% will be charge for restocking fee.
*Ship item back within 30 days after receiving the product.
*Custom made, altered, special request item are final sale and cannot be exchange or refund. Regular item that are engraved will be charge $50.00 Canadian dollar if being return.
*Item must be UNWORN and in the ORIGINAL condition and ORIGINAL packaging. If the item is not return in its unworn and original condition, the buyer is responsible for any loss in value.
*Please contact us for instructions before sending the item back.

*Shipping Time: Free shipping within Canada & to USA.
For regular shipping:
Canada: Approx 1-2 business days.
USA: Approx 1-2 business days.
Other: 3-5 business days.

*Shipping Policy:
International orders maybe subjected to customs fees, duties, VAT or taxes separately calculated & collected at the time of delivery which must be paid & handled by the buyer. We are not responsible for these charges & we have no way of knowing how much these charges may be.
*IMPORTANT: Delivery times are estimated and are not guarantee due to custom & other delays. Remote area expect longer time.

*One year warranty on all accent stone(s) not including the center stones. Does not apply to (1) normal wear and tear, (2) damage or lost stone(s) cause by human error or manipulation.
*Customer is responsible for the cost of sending back & forth the item. Item must be send with a tracking number, signature & insured. Customer is responsible for his or her lost, damaged or any fees during transit.
*If any alterations made by your local jeweler, the warranty policy will NO LONGER APPLY.

*Production time: The time it takes to make the item. Approximation 1-3 Weeks (Other wise will be stated differently). Need it sooner please message us.

*Shipping time: The time it will take to receive the item out once the item is completely made:

For free shipping within Canada & USA:
Canada: Approx 1-2 business days.
USA: Approx 1-2 business days.
Other: 3-5 business days.

*IMPORTANT:
*For remote area expect longer shipping time.
*Shipping time is estimated time therefore are not guarantee due to customs delay, weather delay, high season delay, etc....

*Chatham gemstones are known for their superior quality thanks to the continuous technical refinement over our 80-year history. By duplicating the conditions deep within the Earth, including temperature, pressure and chemical makeup, Chatham laboratory can grow gemstones over a year’s time. These laboratory grown gemstones are physically, optically and chemically identical to their mined counterparts. The only difference is that the gem growing process takes place above the ground, rather than below.
*Should your stone ever chip or break under ordinary circumstances, we will gladly repair or replace the item at our option under the Life Time Warranty Certificate.
*Comes with authenticity and life time warranty certificate.

*We specialized in highest brand moissanite. Charles & Colvard Forever One Moissanite, Harro Gem Moissanite are currently make their highest quality loose gems under their trademark. Generic moissanites are, as the name implies, brand less and are not protected by a registered trademark and are therefore not limited lifetime guaranteed. Should your stone ever chip or break under ordinary circumstances we will gladly replace you a new one. Except normal wear and tears.
*Comes with authenticity and life time warranty card.

*Have you ever had a design in mind? Send us the idea. This can be a drawing, pictures or even a simple description. We'll make it for you.
*The process starts with a few back and forth communications between us. CAD images will be provided. You will be allow up to 2 adjustments during the procedures. Once you approve the design we will bring your design to life.
*Custom work typically takes between 4-8 weeks.
*IMPORTANT: Custom made item, alteration item or special order item are final sale & cannot be exchange or return.

How does it work?

*Payments are divided up to 3 equal payments.
*You will have up to 3 months to pay the full amount.
*Once the item is pay in full we will send you the item.
*Cancellation fee for in shop item layaway plan: There will be a 20% of restock and administration fee for cancelling the layaway plan.
*Cancellation for custom made layaway plan: Cannot be cancel or refund. Custom made are final sale.

*Must contact us within 14 days after receiving the item. Must contact us and wait for instructions before sending the item back to us.
*We must receive the item within 30 days after you receive the item.
*Item must be UNWORN, in the ORIGINAL condition and ORIGINAL packaging. If the item is not return in its unworn and original condition, the buyer is responsible for any loss in value.
*Customer responsible for the shipping cost, duty fee and any other fees might occur during the shipping process.
*Must ship back with a tracking number, signature and fully insured.
*IMPORTANT: Custom, alteration, upgrade item are final sale & cannot be exchange & are none refundable. Regular engrave item will be charge $50.00 Canadian dollar if return.