🎄 ITEM DESCRIPTION & INFORMATION🎄
🎇 Our beautiful personalized ceramic ornament is the most meaningful gift for your family and friends during the holiday season.
🎇 The image is only printed on ONE side of the ornament. There is an EXTRA CHARGE if you want to print on the other side of the ornament. Please MESSAGE ME for details.
🎇 IMPORTANT: During the busy holiday season, we CANNOT PROMISE or GUARANTEE whether or not your order will arrive by Christmas Day as we have no control of USPS shipping schedule. Please schedule to place your order accordingly.
🎄 PERSONALIZATION INSTRUCTION🎄
🎇 Choose the number of family members (NOTE: pets count as A FAMILY MEMBER)
🎇 NOTE: Maximum number of family members is 8, including pets.
🎇 Browse through all pictures in the listing and CHOOSE a specific style for each family member (i.e., MOM – #43, DAD – #49)
🎇 Provide the AGE of each child for SCALING PURPOSE. The older child will be scaled taller than the younger child, unless otherwise request.
🎇 To add pets, browse through the pet charts in the listing and provide the specific pet #. Please make sure to clearly indicate whether the pet is a dog or a cat (i.e., Dog #3, Cat #21).
🎇 NOTE: ONLY DOGS number 144 to 152 will have plaid PJ on like in the picture. We CANNOT ADD PJ to the other dogs/cats.
🎇 Provide a FAMILY NAME OR a customized text. If you don't want to include a text, please let us know in the PERSONALIZATION BOX.
🎇 NOTE: If you DO NOT include a text, we will try to contact you to confirm. If you DO NOT respond to our message, we will assume you don't want a customized text to be printed.
🎇 For FAMILY NAME, please indicate EXACTLY of how you want it to be printed (i.e., The Smith Family, The Smiths, The Bryant’s, etc.)
🎇 If you only provide a LAST NAME, the default text will print “The LAST NAME Family."
🎇 You can choose not to print any text on the ornament.
🎇 Provide all these information in the PERSONALIZATION SECTION
🎇 PERSONALIZATION EXAMPLE: Mom #43, Dad #49, Baby #3, Young Boy #4 (age 3), Dog #3
🎄 IMPORTANT🎄
🎇 All images are fixed.
🎇 It is not possible to adjust skin tone or change hair color.
🎇 Images can be scaled to make it look taller or shorter.
🎇 Please message me if you have a specific customization request of your ornament
🎄 ABOUT OUR ORNAMENT🎄
🎇 All our ornaments are handmade with L♥ve and pack with care.
🎇 High quality 100% ceramic
🎇 Image is professionally printed to ensure vibrant images. However, actual colors of images that printed on the ornaments may look slightly different from the actual pictures due to lighting and other factors.
🎇 Size: L: 2.75" x W: 2.75" x D: 0.10"
🎇 Pet images are credited to “Graphics by LABFcreations.etsy.com.”
🚚 ----- SHIPPING TIME ----- 🚚
🎆 During normal season, ornament will be shipped under FIRST CLASS method.
🎆 During holiday season, ornament will be upgraded to PRIORITY MAIL method.
🎆 USPS First Class Mail – estimate to arrive within 2 – 5 business days, depending on shipping location AND barring any unexpected delay during transit
🎆 USPS Priority Mail – estimate to arrive within 1 – 3 business days, depending on shipping location AND barring any unexpected delay during transit
🎆 USPS Priority Mail Express – estimate to arrive within 1 – 2 business days, depending on shipping location AND barring any unexpected delay during transit
🔷----- GENERAL POLICY -----🔷
P1 – PERSONALIZED INFORMATION
💥 We do not disclose your personalized information that you provided in your order without prior approval.
P2 – NO RETURN/EXCHANGE
💥 We do not accept any return/exchange for customized/personalized orders because all items are made to order.
P3 – ORDERS CANCELLATION
💥 Please contact us within 24 hours if you want to cancel your order. It is very possible that your order is already processed after 24 hours. Therefore, we cannot accept cancellation request once the order is processed.
P4 – ERRORS ON ORDER
💥 Customers' satisfaction is very important to us. Therefore, if there is an error or mistake on your order, please contact us right away with an attached photo of the incorrect item. We will resolve the issue for you as quickly as possible.
P5 – DAMAGED ITEMS DURING SHIPPING
💥 For orders that arrive damaged or broken (usually mug), it is technically the responsibility of the carrier, and we usually use USPS as our carrier. Since each Priority Mail shipping label includes a warranty, you can and should file a claim with USPS to be reimbursed for the damaged item. We will provide you with any information that you need if you decide to file a claim.
💥 We are not able to file a claim because USPS will request to inspect the actual damaged item and packaging materials, which are in your possession.
💥 If you want us to re-do the item, we ask that you are responsible to pay for the shipping fee to re-ship. We will re-do the item with no additional charge.
P6 – TRACKING STATUS SHOWS “DELIVERED” BUT YOU NEVER RECEIVE THE ITEM
💥 This issue is also the carrier’s responsibility. Several possible reasons for this issue are:
1. It is possible that the package is delivered to the wrong address (surrounding neighbors). You should check with the surrounding neighbors to see if they receive your package.
2. Someone else in the family picked up the package, but forgot to let you know.
3. USPS updates the tracking status incorrectly. This means that the package is still on its way, but they incorrectly update it which shows it’s “delivered.” For this scenario, the package will eventually arrive.
💥 Please visit the local post office to bring this issue to them first before you contact us.
💥 To resolve this issue, we will re-do and re-ship the item without any charge. However, like the P5 policy, we ask that you are responsible to pay for the shipping fee again.
P7 – DELAYED ORDERS / LATE DELIVERY / ITEMS STUCK IN TRANSIT
💥 If we delay your order causing it to arrive later than the projected shipping date, we apologize and would like to work with you to resolve the issue.
💥 If the item comes late due to the delay with USPS, or if it is “stuck in transit” for a long time, this is technically the responsibility of USPS. You can and should file a claim for lost package if the item is shipped as priority mail.
💥 To resolve this matter, we can re-do the item with no extra charge. However, like P5 and P6 policy, we ask that you are responsible to pay for the shipping fee to re-ship.
