Announcement
🥇 #1 in Our Category - Loved by Americans Nationwide 🥇
Welcome to WLO Store - Where Creativity Meets Excellence.
Your Trust, Our Pride!
Explore our exclusive collection where each design is a masterpiece of innovation and creativity.
We're more than just a store; we're a phenomenon embraced by thousands across the word.
Our dedication to quality is reflected in the glowing testimonials from our happy customers.
Experience why we're the top choice for shoppers seeking something truly special.
Join the journey of extraordinary shopping experiences.
Enjoy your unique WLO product!
Featured items
Items
All Items
Reviews
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Nadine on 24 Apr, 2024
5 out of 5 starsSuper easy to assemble. Really well made and my 17lb shih tzu loves it. The smallest size was perfect for him.
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Katharina on 20 Apr, 2024
5 out of 5 starsIt’s beautiful and perfect , sturdy and a little dog really loves it
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battygirl1031 on 17 Apr, 2024
5 out of 5 starsI highly recommend working with WLO for these products! We purchased the wall unit as we have multiple feline family members, and my goodness, do they love it!!! The customer service is outstanding, so patient and helpful, and I can't say enough about how great the experience was. The product was well constructed and the pillows are so soft and perfect. Exactly what I anticipated!!! We will definitely shop here again! Thank you for a wonderful product and shopping experience! (The unit is not wall mounted yet since we are having painting done first, but no matter, the cats are LOVING IT!)
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Erin on 16 Apr, 2024
5 out of 5 starsMy boy loves his new “room”! It shipped so quickly and arrived really nicely packed. Really straightforward to assemble and the cushion is so soft and fluffy. I just love how it looks in our space and how spacious it is for my boy!
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About WLOStoreUSA
🎉 Celebrating 4 Years of Innovation and Community: WLO's Journey 🎉
Shop policies
Delivery
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 24 hours of purchase
Privacy policy
More information
Frequently asked questions
My dog damaged the house. Can you send spare parts?
Absolutely! Damaged parts will be reshipped from our warehouse for a lower charge. Just provide the code or photos of the damaged part.
I broke the product during assembly. Can you send spare parts?
Certainly! WLO Store supports you until the product is fully assembled. We'll send the broken part immediately for a lower charge (small parts may only require shipping costs).
What if the dog house box contains missing or defective parts?
No worries! WLO Store will immediately resend the parts, free of charge. You only need to provide the code or photos of the damaged part.
Can I add extra cushions or tents to my order?
Yes, of course! Update your order with extra parts at our lower spare part prices, saving you from additional shipping costs.
I’m unsure about the product size or model. What should I do?
We've got you covered! All product dimensions and color options are detailed in our listing images. For hygiene reasons, exchanges are only possible if the box is unopened. You can return the product to our warehouse by covering the shipping cost (approximately $39 to $89).
What happens if the shipment arrives damaged?
WLO Store will replace any damaged parts free of charge! Just provide the code of the damaged part or photos.
What should I do if my order gets lost during shipment?
Just let us know! We'll promptly contact the shipping company to resolve the issue. If it's not resolved within 10 business days, you'll have two options: a full refund or a resend of the product with an emergency code.
The product color doesn't match my furniture. Can I return it?
We can't accept returns due to color differences, unless there's a significant discrepancy from our listed images. Our wood colors are 98.4% accurate to the images. Slight variations may occur due to the nature of wood and our handmade painting technique. Please understand that matching the exact shade with other furniture is nearly impossible due to these natural variations.
I've assembled my wooden dog house, but it's not the size I expected. Can I return it?
We encourage customers to make the right choice before purchasing, as all product dimensions are provided in detail. We can offer a second dog house at a special discount rate. Due to hygiene rules, we cannot accept returns.
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