millieandlou
Handmade clothing & curated vintage
Top shop for gifts.
Buyers bought gifts from this shop and gave them 5-star reviews!
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Reviews
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Nicole on 16 Dec, 2023
5 out of 5 starsVery well made, sweet design and I love the little extra details that I was able to add (pleated sleeves and a sash belt). The seller was very helpful, answered all my questions quickly and gave plenty of information to help make an informed choice on sizing. Pay close attention to the size chart, even a size small is very generously sized (as suits the style). Thanks very much!
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steacy on 26 Nov, 2023
5 out of 5 starsPeople say incredible things when I wear this, and it's so comfortable
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Mechagodzilla00 on 22 Nov, 2023
5 out of 5 starsI love the colour of this set and have worn both pieces together and separately on several occasions now. Great loungewear, but definitely don't look like PJs if you wear them out. Super comfy
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Mechagodzilla00 on 15 Nov, 2023
5 out of 5 starsThese are my new favourite pants. I'm going to order another pair. Super flattering and they go with everything
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Mechagodzilla00 on 19 Oct, 2023
5 out of 5 starsComfy and lightweight - nice and high-waisted. Everything I've ordered has become a closet staple. Love this shop!
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Mechagodzilla00 on 19 Oct, 2023
5 out of 5 starsThis set is so cute and comfy. Definitely nice for PJs but I plan on wearing them during the day, and as separates.
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Mechagodzilla00 on 02 Oct, 2023
5 out of 5 starsI LOVE this top - breathable but sturdy fabric. Super comfy and looks good both casual and a little more dressed up.
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Mechagodzilla00 on 02 Oct, 2023
5 out of 5 starsI ordered 2 sets and these quickly became my favourite scrunchies. I wear them pretty much every day. Nice mix of colours and patterns.
About millieandlou
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Shop members
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Mary
Owner
M&L originally started as a way to pad my photography portfolio and has turned into a mixed media outlet for my creativity. I sew & design our in-house collection, curate our brands aesthetic and products and do all of the photography for M&L.
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Milad
Owner
The best thing that ever happened to me is when I met Mary, the most talented person I know. We run and own M&L together. I help with the curation. I also run the finances, business aspects, order fulfillment, marketing, and customer service.
Shop policies
Delivery
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
More information
Frequently asked questions
RETURNS, EXCHANGES & DAMAGES.
CUSTOM ORDERS, LOUNGE SHORTS & SETS, ALL ACCESSORIES & SALE ITEMS ARE FINAL SALE.
All other items are exchange/store credit only unless otherwise marked.
Items that are returned damaged/worn will only be eligible for a partial credit of 50% of the original sale price.
Store credit if applicable only applies to the subtotal of the purchase, and does not apply to any applicable shipping fees/taxes.
DAMAGES
Contact us within 72hrs of receiving your order with clear photos of the damage. If you will be unavailable when your order arrives please inform us prior to delivery.
Refunds if applicable are issued once the item is received by M&L. Any claims for damaged goods outside of this time frame will be declined.
EXCHANGES
Please notify us within 72 hours of receiving your order. Any requests for exchange outside of this time frame will be declined and marked a final sale.
Orders must be shipped back to M&L within 10 business days of arrival with proof of tracking.
Customers are responsible for any/all shipping and handling fees when returning their order.
Store credit if applicable only applies to the subtotal of the purchase and does not apply to any applicable shipping fees/taxes.
A credit will only be issued once items have been received in our studio.
Please note we cannot guarantee fabric availability and some items from your order may now be sold out at time of re-ordering.
SHIPPING
ALL READY TO SHIP ITEMS DISPATCH IN 3-5 BUSINESS DAYS
ALL SEWN TO ORDER ITEMS READY TO SHIP IN 1-2 WEEKS
EXCLUDES WEEKENDS & HOLIDAYS.
However, if we need to contact you about your order prior to production this may extend processing time.
All packages come with a tracking number.
Please contact us if you require any Xpresspost or Priority shipping needs.
ARRIVAL TIME.
Arrival time estimates provided below are based off of Canada Posts provided estimates. We are not responsible for any delays once item has been shipped.
When calculating arrival time for your package, please account for processing time prior to shipment and exclude Saturday & Sunday or applicable holidays from your estimate.
Canada/USA Packages generally arrive within 5-10 Business Days (Saturday & Sunday Excluded)
We are currently not shipping outside of North America
Please contact us for any Xpress-post inquiries or special shipping needs.
CUSTOMS & RETURNED/DECLINED/ABANDONED PACKAGES
Buyers are responsible for any customs and import taxes that may apply. Millie & Lou is not responsible for delays due to customs.
We will not mark any packages as a gift or refund the customs fees collected by your country.
We encourage all customers to make themselves familiar with their countries import policies.
1) If a package has been returned to us due to customer negligence i.e providing us with the wrong shipping address, abandoning/refusing your package at customs etc. you will have the option to resend the package at your expense or be issued a credit, minus any/all shipping fees we have incurred sending/obtaining your order. A credit, will only be issued once we have received the package from customs.
10% OFF COUPON
Our 10% off coupon only applies to regular/full priced items and is not applicable to sale items.