CUSTOM REQUESTS:
-Please contact me with a detailed description of what you have in mind.If you have any kind of visual inspiration,please include it!
-Also include when you need to have the item and your location.
-Custom orders have a longer processing time than similar items in the shop.
-A Custom fee is charged depending on the task.
-I will send you 1-2 rounds of pictures of the item before it's finished so you can confirm the details.If you require more rounds of pics to decide,there will be an extra charge of 5 euros per round paid via PayPal

FULL SIZE TOP HATS:
Please make sure to take your exact head measurement in cm according to the instructions given. When in doubt please contact me with your question before placing your order.

HATS:
-Do not wear your hats under the rain...unless you're holding an umbrella of course! If your hat gets really wet let it dry on it's own away from any heating source.
-Store your hats in a boxe! Long term exposure to sunlight may damage the colours.
-If your hat gets dirty prefer a dry cleaning method to remove the stain
-If your hat has a veil attached, prefer to store it with the veil drawn upwards so it doesn't get wrinkled. If the veil gets wrinkled a bit of medium temperature ironing will bring it back to shape!

ELIZABETHAN COLLARS:
-Do not machine wash!If your collar gets dirty prefer a dry cleaning method to remove the stain.

All hats and collars are sent in regular cardboard boxes by default.If you'd like a GIFT BOX for your hat or collar, please, follow the link specified in the individual item's description to purchase the appropriate gift box that is available in the shop as well. Those gift boxes are NOT sold separately!Please,buy them ONLY if you are also buying an item from my shop!

FULL SIZE TOP HATS and LARGE HEADPIECES are only shipped in double regular cardboard boxes due to size.

*Applies only to Ready to Ship Items
*Buyer is responsible for return shipping cost
*Original receipt/proof of purchase must be included in the returned package
*Item must be returned in it's original condition,unused & in it's original packaging.If the item is not returned in its original condition,buyer is responsible for any loss in value
*Refund will be issued after item is received from my part
*Refund doesn't include original shipping cost which is quite expensive.
*In case you decide to return the goods,please send them back with a tracking number,so you'll be able to track them in case of loss otherwise I won't be able to send you the refund.
*The package must be marked as RETURN OF GOODS.

I am not responsible for lost packages!

Orders will be shipped with the name and information provided upon checkout. Customer is responsible for providing accurate address and name information for shipping. Customer will be responsible for replacement if error is made. Please make sure your information is correct before checking out.

If the item was sent with Registered Mail I will gladly file a Missing Item Report with the Post Office.

DOMESTIC:
Orders are sent with Registered Mail.

INTERNATIONAL:
All Items EXCEPT Cotton Masks are shipped with DHL.Cotton Masks are sent with 1st Class Registered Mail.
PROCESSING TIME:
Ready to Ship items are sent within 3 business days after receiving payment.
Made to Order Items have different processing time.
Please,allow the extra time that's stated in the item's description.
DELIVERY TIME:
I am an international seller located in Greece.Delivery time doesn't include the processing time of your order.Delivery times given do not include any random delays in Customs in your country that may occur.
During high traffic seasons(Christmas etc)delays may occur that I have no control over.Please,place your order early to avoid disappointment!

I am very thankful for you choosing Bizarre Noir for your shopping! and I always appreciate your feedback!
To write a review on you experience with Bizarre Noir simply click on the Arrow next to "You" at the top right of your screen and go to "Purchases and Reviews". You will be able to write your review after the Estimated Delivery Date has passed and for 100 days after that.
Thank you!

I DO NOT accept RETURNS and EXCHANGES for:
-Made to Order Items
-Customized/Personilized Items (like Full Size Top Hats and ELizabethan Ruff Collars which are made to your measurements)-Custom Requests