All orders are shipped from our workshop here in the U.K.

UK- 2nd Class Signed for. Please allow 2-4 days for shipping.
All U.K. orders are sent Royal Mail Signed for, with option to upgrade to 1st Class Signed for or Special Delivery at checkout.

Most International orders are sent with our cheapest shipping option that does NOT include tracking. For those who wish
to track their order during the shipping process, can upgrade at checkout to include tracking.

EUROPE/ EU please allow 5 days for shipping..

USA / CANADA please allow 10-15 days for shipping

ROW please allow 10-15 days for SHIPPING. time).

For the UK ONLY, we can offer 1st Class Signed for or Special Delivery Guaranteed Next Day by 1pm upgrades. This is subject to Royal Mail terms and conditions.
Postal upgrades can be purchased during the check out process.

For International orders we use Royal Mail standard shipping with option to upgrade at checkout.
Faster shipping options to destinations outside the U.K. is expensive. But please message us for more info as we can offer alternative faster couriers. Prices vary for each destination.

Please allow for the processing time before we ship order.

Yes, provided we haven't already shipped it or it’s a custom made item requested. We are unable to refund or cancel an order once it has been sent.

If an item arrives damaged or sent in error this will be corrected immediately. Please provide us with photos of damaged item.

Regretfully we no longer accept returns for refund. However, please message us if there are any problems with your order. We will look into each case and try to remedy any issues where possible.

It is the buyers responsibility to check all sizes stated in listings. All items are handmade, so slight variations from photos may occur.

Shipping charges cannot be refunded. Return shipping cost is the customers responsibility.

Sometimes things can go wrong and shipping can be delayed within the Postal Services, Customs or Security Services, of which we have no control. Other delays can occur at busy times, especially around Christmas period.

Please message us if you are worried about a lost package. We do everything possible to make sure items are packaged and addressed correctly.

For lost items, we will consider each case and will consult with our couriers. This applies to any worldwide destination including U.K. domestic.

Buyer pays for any return shipping in all cases.

All U.K. orders shipped are sent Signed for.

For U.K. buyers only, there are options to purchase 1st Class upgrade or Special Delivery (tracked and signed - next day) subject to Royal Mail terms and conditions.
On occasion during any postal disputes, we may use an alternative courier such as Evri.

We do NOT ship International orders with tracking to keep prices down for our buyers. We do however offer shipping upgrades at checkout for those who would like to track their orders through the shipping process.

All orders are shipped from the U.K.
Buyers are responsible for any customs and import taxes that may apply.

Customs / import charges and fees may be payable on items/goods entering a destination country from the UK. These charges depend on the contents’ value. The recipient will need to pay these as the parcel won’t be released until payment has been received.

The customs authorities in the destination country and the customs thresholds in place determine if charges are due on imported goods as levels and thresholds of charges vary from country to country.

We cannot be held responsible for any delays due to customs.

In almost all cases we use Royal Mail for both Domestic (U.K.) and International shipping. Although we ship orders in the U.K. as
Signed for, for International buyers, we ship most orders without tracking but with option to upgrade shipping at checkout.

We use the Etsy shipping labels service and our parcels are collected by the postal services with pre-paid labels and with Customs labels where required.

For EU customers and certain States in USA, Etsy will collect tax / duty required from buyers during the checkout process.

In cases where there are industrial disputes or other issues in postal services resulting in delays, we will try to use alternative couriers such as Evri or DHL.