Love by OhKuol, our engagement ring and wedding band collection, is a love-specific line and a branch-off from our first gemstone jewelry collection, OhKuol Jewelry. Having started OhKuol Jewelry in 2008, Love by OhKuol was born at the request of our customers after over four years of Etsy success that ultimately led us into the sphere of engagements and weddings.

We strive to bring brides and grooms a collection of beautiful, unique engagement and wedding rings that are not only life-lasting, but inspire a life of happiness and satisfaction. While the look of our pieces are aesthetically-pleasing, each of the stones are sourced ethically in a conflict-free manner, allowing you to feel just as good as you look with your new, lifelong purchase.

Our unique, customizable wedding band and engagement ring designs are created using conflict-free diamonds and quality moissanite stones, including Charles & Colvard Forever Brilliant Moissanite, Forever One Moissanite, and Amora Gem. These brilliant stones bide well with our promises of integrity and quality, which we aim to bring to our customers while designing and creating the ring of their dreams.

As the go-to shop for non-traditional engagement rings and wedding bands, Love by OhKuol is ideal for every bride, from the modern to bohemian as well as the classic or the vintage. Every Love by OhKuol piece comes with a 1-year limited warranty. Third party appraisals are available by request.

Below is our warranty and return policy for your review. Thank you.

We want you to be happy with your purchase. Please contact us immediately within 5 days of receipt if you have any concerns.

We offer a 5 days money-back guarantee or exchange on all purchases. EXCLUDING: custom orders, engraved jewelry, discounted purchases, and jewelry purchased with payment/financing plans.

You will have 5 days (from the day you sign for your package) to send the item back to us in it's original unworn condition for a refund, exchange, or store credit. Excluding custom orders, engraved jewelry, discounted purchases, and items purchased with payment/financing plans.

ALL FEES ASSOCIATED WITH RETURN FOR REFUND / RETURN FOR EXCHANGE / RETURN FOR STORE CREDIT ARE PAYABLE BY THE CUSTOMER. Including but not limited to: shipping costs, taxes, etc. These fees are non-refundable.

RING SIZE: Please note, customers are responsible to give us their correct ring size.
If there is a change in size after the order is completed and shipped, there will be a re-sizing fee plus shipping fee to have the ring sent back to us to resize.

CUSTOM ORDERS can only be returned for refund or repair if the jewelry is not as described or has any defects, within 5 days from the day you sign to accept your package. Unfortunately, we cannot accept returns of CUSTOM ORDERS for any other reasons.

All items returned must be in original/unused condition with all original documents and packaging. Prior to sending the package back, you MUST contact us via Etsy for: 1) our return mailing address and 2) your Return Authorization number. Once you received both pieces of information, please follow the instructions below in on how to package and the item back.

We are not responsible for loss or damage of return shipments. Returned items may be subject up to 30% restocking charge IF the below listed directions are not followed. All DISCOUNTED, RUSHED, LAYAWAY and CUSTOM ORDERS are non-refundable; this includes partial payments. We reserve the right to refuse returned items we deem as not in sellable condition, damaged, altered, or used.

Refunds are returned in the manner in which it was received as long as the provided guidelines above are followed. Refunds will be given less shipping costs. If we need to re-size your ring, there will be a $50.00 USD charge per ring. If the item was damaged in anyway, you will be charged for the damages. If the item is returned without its original box, and/or all original documents that were shipped with package, there may be a charge (depending on what was not returned).

Our limited warranty policy is as per below:

We offer a 1-year limited warranty on our jewelry from the date of purchase. We carefully inspect all our jewelry prior to sending them to you. Our warranty is only for our manufacturing defect such as a small diamond on a band that fell out from our manufacturing defect. We will have to determine first if the defect is the result of our manufacturing or a result of wear and tear or trauma. If it is a result of our manufacturing, we will repair it at no extra charge. If it is not a manufacturing defect, but the result of trauma or wear and tear, we will contact you and give you a price quote for repairing the jewelry.

We will charge a fee for repairs due to normal wear and tear. Definition of normal wear and tear is when the ring remains in it's normal shape and the prongs are worn down over time.

Please contact us via Etsy and we will provide instruction on how to send the jewelry back for repair.
Please send us close up pictures of the jewelry prior to sending it back to us.

Our 1-year warranty does not apply to the loss or damage of the center stone or damages done by blunt force to the jewelry. We do not offer free center stone replacement. Please carefully examine your center stone within the 5-day return period and notify us of any issues.

Please visit a local jeweller to have your finger sized properly before you place your order. We offer ring sizing for a fee of $50.00 USD per ring. You are responsible for the shipping fees, duties and taxes (back to us and shipping it back to you).

We offer 1 free tightening of prongs for prong set jewelry within 1-year of purchase. All prong-set jewelry should be examined on a regular basis. For jewelry that is worn daily, the prongs may loosen over time if the ring gets knocked against hard surfaces, causing the diamonds to loosen and eventually fall out if they are not tightened on a regular basis. That being said, we suggest tightening maintenance be done to the ring at least once a year. You are responsible for the shipping fees, duties and taxes (back to us and shipping it back to you).

Our warranty is void/does not apply in the following situations:

Our 1-year warranty does not apply if it has been altered in any way by another jeweler. For example, if you decide to bring your ring to a local jeweler to have it re-sized and the jeweler damaged the ring – our warranty will not cover for that. Repair fees will apply.

Our warranty does not cover for jewelry that has been intentionally damaged or not worn responsibly. Example, if the ring is worn during weight lifting, we do not cover the damage done to the ring. In addition, we do not cover damages under normal wear and tear. Please read our Jewelry Care section to learn how to properly care for your jewelry.

If you require further coverage after the 1-year limited warranty, please contact us to request for an appraisal and you may have your jewelry insurance by your own insurance company. We are happy to provide any additional information your insurance company may need to properly insure your jewelry.

ALL FEES ASSOCIATED WITH RETURN FOR REPAIR UNDER WARRANTY ARE PAYABLE BY THE CUSTOMER. Including but not limited to: shipping costs, taxes, etc.