ALL times given are ESTIMATES only!
We do our own products by hand, we are not a factory, and it takes time. We continuously strive to respect the expected time announced. You Receive all the information necessary for tracking the order to the moment when everything is ready to be shipped. Then please take

We are not responsible for delivery delays caused by postal services, strokes or customs controls. This is not our job. We are not able to control these events but we will do our best to assist you.

Customs costs are charged to the customer. Then we not refound that costs.
We use fast shipping SDA,DHL,Feedex,UPS for most of all our product.
Once shipped, shipping time depending on location:
- for italy is about 2/3 days;
- for european and international location is about 5-7 days.
It would be unlikely to provide us your mobile number at the time of order, useful for couriers to locate you.
The tracking is available for both, for international location, full tracking depending of location.
For some product that have a big dimension have have provided 2 choose of shipping:
- slow / normal time that mis about 7/20 days
- fast shipping courier as says before
Normally, we suggest fast shipping, also if have a more hight cost, but is a safe services.

If you buy multiple items in one order, we will combine shipping where possible and issue a partial shipping refund AFTER everything is dispatched if there is anything to refund.

If you refuse a package or aren't home to accept the delivery or don't pick it up from the depot, shop or the post office and it results in the return and/or abandonment of your package, you will be responsible for all Fees, Import fees, Return shipping costs and Abandonment fees. And as previously mentioned, there are no refunds/returns as everything is handmade to order. Therefore it is your responsibility to follow the transit of the parcel once the tracking code has been provided.

For different measures from those in the item, customization or each thing different from pics, there any additional costs.