RupandFornCreative

A collective of creativity and design...

Glasgow, Scotland
|
| 4,077 Sales | 5 out of 5 stars 5 out of 5 stars

RupandFornCreative is a Star Seller!

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Has a history of dispatching on time with tracking.

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Average review rating is 4.8 or higher

Announcement    Hello and a big Scottish welcome from Rup & Forn Creative!

I am delighted that you have stumbled across my Etsy Shop and I hope something shiny and bright has caught your eye.

We ship our products worldwide and at the time of writing, shipping times seem to be back to normal (fingers crossed!).

EU CUSTOMERS ONLY Please Note: As the UK is now no longer part of the EU, From 1st July 2021, EU customers will now be charged VAT (customs) on orders less than £135/€150 at the time of sale. Etsy will be responsible for collecting this and paying it to the relevant authorities on your/our behalf. EU Customers who place an order over £135/€150 will NOT be charged VAT at the checkout. Instead, when the order arrives in your country, local customs will be in touch to arrange payment before your order is delivered.

Please get in touch if I can help you with anything.

Christina ✌️

P.S If you sign up to our brand new mailing list, you'll get 15% off your first order - sign up at -----> www.rupandforn.com/pages/contact-us

P.P.S Follow us on our Instagram journey. You can find us @rupandforn_creative

Announcement

Last updated on 02 Jul, 2021

Hello and a big Scottish welcome from Rup & Forn Creative!

I am delighted that you have stumbled across my Etsy Shop and I hope something shiny and bright has caught your eye.

We ship our products worldwide and at the time of writing, shipping times seem to be back to normal (fingers crossed!).

EU CUSTOMERS ONLY Please Note: As the UK is now no longer part of the EU, From 1st July 2021, EU customers will now be charged VAT (customs) on orders less than £135/€150 at the time of sale. Etsy will be responsible for collecting this and paying it to the relevant authorities on your/our behalf. EU Customers who place an order over £135/€150 will NOT be charged VAT at the checkout. Instead, when the order arrives in your country, local customs will be in touch to arrange payment before your order is delivered.

Please get in touch if I can help you with anything.

Christina ✌️

P.S If you sign up to our brand new mailing list, you'll get 15% off your first order - sign up at -----> www.rupandforn.com/pages/contact-us

P.P.S Follow us on our Instagram journey. You can find us @rupandforn_creative

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Christina Chappell

Contact shop owner

Christina Chappell

Reviews

Average item review
5 out of 5 stars
(494)
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About RupandFornCreative

Sales 4,077
On Etsy since 2014

The story of Rup & Forn Creative...

Shop members

  • Christina Chappell

    Owner, Creator, Designer

Production partners

  • Ginde Star Technology

    Shenzhen, China

    After we finalise our acrylic neon designs, we work closely with Tina and her team to create the finished product. Using manufacturers overseas allows us to create great products at affordable prices for you.

  • SilPLC

    London, England

    We have worked with SILPLC, previously Temerity Jones for many years. They help us source super cool lighting not found on the high street.

  • WOWORK

    Fushun, China

    We have been using the fantastic team at WOWORK - a manufacturing facility in Fushun, China, to make our designs a reality since 2014! Having visited the factory many times, we have a great relationship with the team!

Shop policies

Last updated on 10 May, 2022

Accepted payment methods

Paypal Visa Mastercard Apple Pay Klarna Gift card
Accepts Etsy Gift Cards and Etsy Credits

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 12 hours of purchase

Payment

Rup & Forn accept all methods of payment.

For international orders, please note that we will complete all of your customs paperwork when shipping your order.

Delivery

We offer international worldwide shipping on all of our products.

Your order will be sent to you using the best method for the size and weight of your package.

In the UK, our most commonly used courier is Royal Mail or UPS - standard UK delivery is 2-3 days. When posting via Royal Mail, we do not track your order (unless paid for) but instead retain proof of postage. For smaller international orders, we use Royal Mail International - standard International delivery times vary, but are usually 5-10 working days. We also use UPS and DHL too, depending on where you are based, but regardless of who we ship with, we will always notify you of the carrier, tracking information (if available) and keep you informed with the progress of your order. If there is an option to send an order to you via UPS Express, you should see this when you place your order. UPS Express normally gets to you within 2- 3 days, anywhere in the world.

We will always insure your package for the relevant amount and deal with any issues that may arise from damaged packaging, lost parcels etc.

We try to keep the costs of shipping to a minimum, especially is purchasing more than one item, however if the shipping costs are significantly lower for us to send you your order, we will happily refund you the difference.

EU CUSTOMERS ONLY Please Note: As the UK is now no longer part of the EU, From 1st July 2021, EU customers will now be charged VAT (customs) on orders less than £135/€150 at the time of sale. Etsy will be responsible for collecting this and paying it to the relevant authorities on your/our behalf. EU Customers who place an order over £135/€150 will NOT be charged VAT at the checkout. Instead, when the order arrives in your country, local customs will be in touch to arrange payment before your order is delivered.

Additional policies and FAQs

We often supply our products to like minded companies and businesses on a 'trade/wholesale' basis. If you think our products might suit you or your business, please get in touch and we can chat through our options.

Privacy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services such as on www.rupandforn.co.uk or www.rupandforn.com which is also hosted by Etsy.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy.

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

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Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:
*as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
*when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
*if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
*as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

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Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
*Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
*Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
*Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
*Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

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Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

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Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

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Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
*Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
*Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
*Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
*Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

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How to Contact Me

For purposes of EU data protection law, I, Christina Chappell, am the data controller of your personal information. If you have any questions or concerns, you may contact me at christina [!at] rupandforn.com. Alternately, you may write to me at:

Christina Chappell
C/O Rup & Forn Creative
83 Castle Gardens
Paisley
PA2 9RA
See this Seller Handbook article for a sample privacy policy you can customise for your shop.

More information

Last updated on 07 Nov, 2023

Seller details

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