At The Dog Mum's Bakery we take your privacy seriously and have your best interests at heart.

Based on GDPR and Etsy requirements this Privacy Policy describes how and when we, collect, use and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites or services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy and any Australian postal services we have to go through to fulfill your orders postal needs.

Personal Information We Collect

To fulfill your order, you are required to provide us with certain information (which you authorised Etsy to provide to us). This information includes and may not be exclusive to, your name, email address, postal address, payment information, and the details of the product/s that you are ordering, and any additional personal information that you choose to provide us with if you contact us directly.

What We Do With Your Information

We rely on a number of legal bases to collect, use, and share your information, including:

- As needed to provide our services, such as when we use your information to fulfill the payment for your order, to successfully post your order to you, to settle disputes, or to provide customer support;

- If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;

- As necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Sharing Your Information and Disclosure

We share your personal information for limited reasons, in limited circumstances such as:

- When we share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.

- When we share information with service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery/postage companies. We share your personal information with these third parties, but only to the extent necessary to perform these services.

- Business transfers. In the case that we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law.

- Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention

we keep your personal information only for as long as necessary to provide you with our services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We will generally keep your data for the following time period: 4 years.

Your Rights

- You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

- Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.

- You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

- Complain. If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us

We, Elyse Forster and Sarah Forster of The Dog Mum's Bakery are the data controllers of your personal information. If you have any questions or concerns please don't hesitate to contact us at; thedogmumsbakery@outlook.com