All Armored Supply Co items are made to order when order is placed. Please see item listings for specific production times as they vary item to item.

Armored Supply Co is committed to getting your purchase to you, but sometimes mail can take longer to arrive depending on delays at customs, bad weather conditions, errors within the postal service or other reasons beyond our control. It is recommended to purchase shipping insurance with your jewelry purchase in case of any potential issues with your shipment. This can be added to your shipping during checkout.

Sterling silver is an alloy containing metals that react with chemicals found in air and produce tarnish; high moisture levels, exposure to sunlight and contaminants such as salt water increase this reaction. Others use lotions or have a high skin acidity that can cause skin or rings to turn colors. Tarnish on metal can also rub off of the jewelry and onto the skin, causing a discoloration of the skin. Armored Supply Co uses silver that is 92.5% sterling silver (standard silver purity). It has 7.5% copper (standard for sterling silver jewelry). This is standard in the silver industry. Some people can have an allergic reaction to the small amount of copper in the jewelry. Sterling Silver jewelry can be cleaned using a silver polishing cloth.

Due to each item being custom made at the time your order was placed, we do not accept exchanges or refunds. However, we may be able to resize a ring or change out a bezel size, for an additional fee. If you have received your order and discovered that the size you ordered is no longer the size you need, we may be able to resize it for you. Send us a message to inquire about this. Fees will vary depending on what we are doing with the item. A small shipping fee for the re-shipment will apply. Please keep in mind that not all items will be able to be resized or altered due to how it is made.
For prongs, 20g option is the thinnest option and 16g is the thickest option. 20g & 18g should be used for smaller stones and 16g for larger stones.

Customers from outside of the US may have to pay customs fees to their postal carrier or customs agency. Please understand that Armored Supply Co has nothing to do with any customs fees owed to your customs agency. This is a local law within your country. For any customs fees inquiries, please contact your local customs agency.

Simply put, no. A customs form is a legal form in the United States and it is against the law to falsify or change information on any legal documentation. It is punishable by law with fines up to $10,000, plus jail time. Do not ask us to do this! Armored Supply Co doesn't determine any VAT fees. This is something that is charged by your local customs agency and/or your country's postal service. Please contact them with any questions regarding customs/VAT fees.

More information on this issue can be found here:
https://help.etsy.com/hc/en-us/articles/115015691007-Who-Pays-For-Customs-Fees-?segment=shopping

Because each piece is made according to the customer's specifications, there are NO REFUNDS OR EXCHANGES on any items I offer unless it is an error on my part. If Armored Supply Co made an error on an order, customer MUST contact me within one business day of the tracking showing as delivered. If an error was made on my part, I will gladly repair any errors.

You are welcomed to contact me with questions about an item if you ordered the wrong size. We may be able to resize an item for an additional fee.

Yes, we offer wholesale discounts exclusively on our website! Visit www.ArmoredSupply.com for more information on this!

Most international orders are sent via Global Postal Shipping. This is a service that Etsy has started to use. Once I process the order, it is then sent to the Global Postal Shipping warehouse in Illinois. The warehouse then prints a new label out with a new tracking number and sends it off. This process takes a lot longer than regular shipping does. Unfortunately this is how Etsy now does these international orders and there is no way around it for Etsy orders.
You can place an order via my website www.ArmoredSupply.com to rule out any problems with shipping.

Depending on our workload and the type of special request you have in mind, we may be able to. Send us a message. Please include photos/drawings and as much info as possible on the type of custom order you're wanting.
Please note: At this time, we are not offering any custom bezel sizes.

No, in the United States it is not required for a jeweler to stamp a piece of jewelry with a quality/fineness stamp (ex: .925 or 14k). By federal law, in addition to the quality/fineness stamp, the jeweler MUST stamp the metal with its federally registered trademark. Since Armored Supply Co does not currently hold a federally registered trademark stamp, it is against federal law for us to stamp a piece of jewelry with a quality/fineness stamp.

More information on this can be found here:

https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/jewelry-precious-metals-pewter-industries