All plants are shipped via USPS first class or (2-day or 3-day) priority mail unless arranged differently by the buyer. Each plant is carefully secured protecting the roots, soil and leaves, and packed in recyclable wrapping paper to reduce land field waste.

I offer travel insurance on all items and will replace plants damaged during transit if contacted within 3 days with a brief description of the issue and a picture of the plant upon arrival.

*Exception: during winter months, all orders going to areas with temperatures below 40F MUST include a heat pack, which is provided at cost and with free shipping for the plants’ safety. Orders traveling to these locations without heat packs WILL NOT be insured. One heat pack per 2-3 plants is recommended.

Not at all! This is a natural part of the leaves’ lifecycle. Which is different than the “mother” plant’s lifecycle, and not an indicator of the plant’s overall health.

As older leaves mature, they eventually expire and drop to create room and energy for new growth. During this process, the leaf transfers it’s leftover nutrients to the rest of the plant, which is what causes the yellowish discoloration. Eventually the leaf will turn brown, become dry and drop on its own. It is best to let this natural cycle finish, but if it becomes unsightly, the expiring leaves can be trimmed off at the base of the stem with a clean utensil without hurting the plant.

I cannot guarantee the service of the shipping provider. I can only guarantee my service and provide proof of shipment. Once the item is in the care of the shipping provider you may use the tracking information for location and delivery details. If there is an issue of non delivery please contact the shipping provider to file a claim.

Please contact us immediately VIA ETSY MESSAGES if the shipping address on your order is incorrect. If the order has not shipped yet I’ll gladly update the mailing address.