I do the best to make sure you will receive your order safe and undamaged.
All of my items are carefully and safely packaged. For this reason I use papper and bubble wrap bags for the base.

A wire tree can be reshaped by carefully bending the wires.
Handle all the branches and gemstones with care.

As KouinGemTrees we have collaboration with FedEx.
Shipping costs are based on our agreement with the freight carrier and depend on the weight and country of the recipient.
Caution: The recipient's contact number is required for international shipments, please note it as "personalisation" or as note to seller or in a message after your purchase.

The Estimated Shipping Time is based on your purchase date, the recipient's location, the seller's processing time and location, and the shipping carrier. Other factors—like placing an order on a weekend or a holiday—may end up pushing the arrival of your item beyond the estimated delivery date. It's our hope that your item gets where it's going as soon as possible, but given the factors involved, this is only an estimate.

On Etsy.com or the Etsy app, click the Your Account icon.
Click Purchases and reviews.
Find the item you want to review.
Click the star rating you want to give next to Review this item.
Add at least five words of text to describe the item and/or the service you received.

*The feedback is very important for my e-shop.
I would like to know if your order reached you safely and if you are satisfied with your purchase. This will help me to improve my products and services. So, don't forget to leave a review!

I provide Tracking Numbers for all packages and for any destination.
Υou can track your package from the Etsy or with FedEx app or 17track.net

~FedEx: https://www.fedex.com/apps/fedextrack/?action=track
~17track app: https://www.17track.net/en

- Refund: If the order is damaged.
- Replacement or full Refund: If the parcel is definitely lost.
-> In any case please contact me and we find a solution with respect to your money and my handwork, because the transports is not under of my responsibility :)

Tracking number or tracking code is a unique number assigned to each package, which allows you to monitor the movement of the parcel between the countries or even inside one country.

Generally, the buyer is responsible for paying customs duties.
Not every shipment is taxed on import. Many countries have a De Minimis threshold, under which shipments are cleared without incurring customs duties or taxes. However, the threshold varies from country to country and each threshold is based on local currency. In addition, some countries don’t have a de minimis rule, so everything gets taxed, other countries don’t have customs duties, so nothing gets taxed. To learn more search "De minimis".

According to FedEx: International shipments delivered to remote and less-accessible locations are assessed with (an out-of-delivery area) surcharge.

Shipping costs are based on our agreement (as KouinGemTrees) with FedEx and then we update the Etsy's shipping profiles. If a receiver resides in a remote location, we can't know it in advance, we find out during the process of issuing the shipping documents and after that we contact the buyer if they are able to cover this cost.
Others solutions are to ship the package by Postal Service or to cancel the order.
*If we don't receive a response from a buyer within a few days, unfortunately we have to cancel the order, because we can't cover this cost.