Our products are made-on-demand, which means once you place the order, we start working to get it to you. It takes time for us to create and send out the product, but making each order on-demand allows us to avoid overproduction. This way we get to take care of you and the planet we all share.

Usually, it takes 2–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:

● Australia: 2–14 business days
● USA: 3–4 business days
● Europe: 6–8 business days
● Japan: 4–8 business days
● Rest of the world: 10–20 business days

Shipping carriers could sometimes be experiencing possible delays due to unforeseen circumstances, which could affect the delivery time frame.

Yes, you will receive an email with tracking information once it is available. If you ordered more than one product, they will often come in separate shipments; in such a case, you will get separate tracking information for each.

If your order didn’t end up arriving, be sure to let us know!

First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we’d be happy to send you another order to the correct address; however, it will have to be at your cost.

If the shipping address was correct, email us with your order number. We’ll see what can be done.

Custom orders are always welcome. We can customize all of our designs to your needs! Please feel free to contact us if you have any questions.



It is not unusual to notice a vinegar-like smell or an off-white residue when unpacking a new shirt or hoodie with a direct-to-garment (DTG) print. It is from a fixation agent applied during the printing process and it's not permanent.

Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment. The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.

If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.

Any problems that occur because of an error on our part will be handled at our expense. Please email us with an image of the product within a week of receiving it and we’ll let you know what your next steps are.

We do not accept exchanges due to a wrong size being ordered by the customer.

We’re so sorry if the product you ordered arrived damaged. The last thing we want is for you to be stuck with a damaged item. To help us resolve this for you
quickly, please contact us within a weeks' time with photos of the damaged product and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your
neighbor’s, get in touch with us with your order number.

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us with photos of wrong/damaged items and we’ll sort that out for you.