We accept custom and personalized orders on our existing products.
Precious stones, engravings and chain lengths can be prepared according to your wishes.
Just include a note to the seller during checkout.

If there are any other changes you might like, we will try our best!
Please contact us and we 'll be happy to help!

Aquajools shop do bulk and wholesale orders! Please let me know what and how many you are looking for and i will be happy to provide you a discounted price!

RETURNS

We accept unworn/unpersonalized returns within 7 days of when your package was delivered, with the following exceptions:
- Returns are NOT accepted on personalized pieces and items on sale.

Please contact us via Etsy Convos:
- Please pack the item carefully.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

RESIZING / Re-work / modification
- If you didn’t order the correct length, you can add an extension (if it's too short) or send it back to us for "resizing" if it's too long

- We charge a “re-sizing” fee price will be determined as per work required (+ a one time return shipping fee)

For long Item , broken chain etc- contact us.

We know that when you purchase a lovely piece of jewelry, you are more than eager to receive it and wear it. Waiting for it to arrive can be most frustrating. We are doing everything to minimize the production time of each item, so we can have it shipped sooner.
Please keep in mind that during holiday seasons, or due to bad weather conditions or other unpredictable factors, shipping times may vary.
Estimated delivery time, from the date of dispatch:

USA, CANADA:
Register mail (with tracking tracking): 1-4 working days

EUROPE:
Register mail (with tracking tracking): 1-3 working days

AUSTRALIA, NEW ZEALAND and other countries outside Europe 2-5 working days

Every piece of jewelry is something special. It is a part of your life. It is either a reminder of a precious memory, a gift from a loved one, or even that little extra something you give yourself once in a while just because you deserve it!

You should handle your jewelry with care.
Don't use any chemicals to clean them. A simple polishing cloth should do the trick!
Avoid skin creams, hairspray and even perfume to come into contact with your jewelry.
We advise you against wearing any piece of jewelry while bathing, sleeping or during heavy physical activity.
Store your jewelry in a nice jewelry box.

The better care you take of your special ones, the more you will enjoy them!

Gold is a native element and precious metal, it has long been prized for its beauty, resistance to chemical attack and workability. As it is found as a native element, it has a relatively low melting point (1063 degrees Celsius) and is malleable, it has been used by mankind in handmade jewellery making for thousands of years.
Solid gold jewelry is the highest in price and purity. Solid gold’s value comes from its radiant color and shine. It is also highly valued because it doesn’t tarnish or fade with time. It is safe for all people with sensitive skin.

'375' gold is just one of many different types of hallmarks. Here's a closer look. If a gold product contains the hallmark '375', that means your gold is 9 karat – or 37.5 per cent pure. The remaining 62.5 per cent of the product is an alloy of different metals, like sterling silver. It is also highly valued because it doesn’t tarnish or fade with time. It is safe for all people with sensitive skin.

Customs fees, duties or other taxes may be applied in some countries. Customers are responsible for any extra charges. Please check with your country's regulations before purchasing.

'585' gold is just one of many different types of hallmarks. Here's a closer look. If a gold product contains the hallmark '585', that means your gold is 14 karat – or 58.5 per cent pure. The remaining 39.5 per cent of the product is an alloy of different metals, like sterling silver. It is also highly valued because it doesn’t tarnish or fade with time. It is safe for all people with sensitive skin.