For domestic orders, I use Royal Mail 1st class signed for service. There is no end-to-end tracking, but every order will require a signature upon delivery. This service usually takes 1 - 2 days.

International orders are sent via international tracked and signed service. This service takes between 1 - 4 weeks at present.

Tracking details can be found alongside your order in the 'Purchases and reviews' section. If you think your order is taking a long time to arrive, please check this first. I am not accountable for delays with your order once it's been shipped, and am not required to contact any postal service to chase up a slow order - this is down to the customer.

PLEASE don't measure using tape or string! Ring sizes are specific down to a fraction of a mm and it's very difficult to get an accurate measurement using these methods. 99% of the time when a ring has been returned and exchanged, it's because the customer has used string, tape, paper, or a printable ring sizer!

A jeweller will find your ring size for free. Otherwise, I always recommend the 'ring multisizer' - a thin belt of plastic that can be purchased worldwide on Etsy, eBay, Amazon etc. If you're located in the UK, I have them available to purchase in my shop with all rings.

If you find that your ring doesn't fit when it arrives, you are very welcome to return it for either a refund, or for another ring to be made in the correct size. Because of the electroforming process, rings can't be resized and can only be entirely remade. For this reason, I have to charge a fee of 50% of the ring's value, plus the shipping cost back to you, payable upon my receipt of the returned ring/s.

My usual return policy does NOT apply to custom orders/an order that a customer has asked to be made within a very short space of time. They can be returned, but the refund amount payable to the customer is 50% of the item’s original value.