Privacy Policy for clhCreations
Protecting your private information is a priority. This Privacy Policy governs data collection and usage. It describes what, when, and how clhCreations will collect, use, and share information when you purchase an item from clhCreations, contact us, or otherwise use our services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that clhCreations does not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.
Collection of Personal Information
If you purchase from clhCreations, we will collect billing and credit card information. This information is used to complete the purchase transaction. To fulfill your order, you must provide clhCreations with certain information (which you authorized Etsy to provide to us), such as:
• Name
• Email Address
• Postal Address
You may also provide clhCreations with additional personal information (for a custom order of jewelry, for example) if you contact clhCreations directly.
Why clhCreations Needs Your Information and How We Use It
clhCreations relies on several legal bases to collect, use, and share your information as needed to provide our services, including:
• when we use your information to fulfill your order, settle disputes, or provide customer support,
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list,
• if necessary to comply with a legal obligation, court order, or in connection with a legal claim, such as retaining information if required by tax law, and
• as necessary for clhCreations' legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as:
1) providing and improving our services. We may use your information to provide the services you requested and in our legitimate interest to improve our services, and
2) Compliance with the Etsy Seller Policy and Terms of Use. We may use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about our customers is vital to our business. Therefore, we will share your personal information for minimal reasons and in limited circumstances, as follows:
• Etsy. We will share information with Etsy as necessary to provide you with our services and comply with our obligations under the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We may engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies (USPS, UPS, FedEx). We may share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. clhCreations may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to:
1) respond to legal processes or government requests,
2) enforce our agreements, terms, and policies,
3) prevent, investigate, and address fraud and other illegal activity, security, or technical issues, or
4) protect our customers' rights, property, and safety
Data Retention
clhCreations will retain your personal information only for as long as necessary to provide you with services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, resolve disputes, and enforce agreements. Therefore, we generally keep your data for two calendar years.
Your Rights
You have rights concerning your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are described below:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting clhCreations using the contact information below.
• Change, restrict, delete. You may also have the right to change, restrict our use, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons), clhCreations will generally delete your personal information upon request.
• Object. You can object to (i) the processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from clhCreations after providing your express consent to receive them. In such cases, clhCreations will delete your personal information unless there are compelling and legitimate grounds to continue using it or if it is needed for legal reasons.
• Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
clhCreations is the data controller of your personal information. If you have any questions or concerns, you may contact us at clhcreationsstore@gmail.com. Alternately, you may mail me ~ please get in touch with me via email for my mailing address.