We aim to get most of our personalised orders out within 4 working days. During times of high volume, and in the case of customised orders involving specialist card or typesetting this may be a little longer. Please allow sufficient time when ordering to avoid disappointment. All orders are send out 1st class, with proof of posting obtained. Large orders will be sent out recorded delivery at no extra cost. If you want your order sent by Special Delivery this can be arranged with standard costs being an additional £5. Many people ask if their orders can be "bumped" to the top of the queue, and while we always try to be helpful, during times of high order volume this is not always possible, so again, please allow at least 7 days if not longer.

The Blurb - Please read carefully!

Please make sure you read and understand our terms and conditions. If you have any issues please email mel@melicraft.co.uk and we will do our best to help you. Also - please visit and like our Facebook Page - we have chat facilities over there, and we like to keep you up to date with special offers and discount codes!



Personalised Items

Due to their very nature, you will not be able to return personalised items after delivery, unless they have been damaged in transit. You will be instructed in the listing to use the contact us page after you order (or before if you prefer) to let us know what you would like printed on your items. We copy and paste your text, so please make sure that your spellings and wording is exactly what you need. You will be asked in each listing what information you require. This is important to avoid misunderstanding. If your item is lost or damaged in the post we can help with that. Misprints from your information, sadly we cannot. If we receive your order, and have not had an email from you regarding details, we will email you to request it. PLEASE CHECK SPAM FOLDERS. If we have not had any details from you, or replies to our emails within 2 weeks, we will cancel the order and refund your payment. You will of course be free to re-order, but we will need those details.

If you have more ideas as to personalising your items then please feel free to contact us, or email Mel directly at mel@melicraft.co.uk and have a chat! We love our custom jobs and have made some very unique items.



Digital Items

Your digital items are ready for you to download fairly instantly after your payment is cleared. You will find the files in your account section. After you have downloaded the files they will be stored on your device wherever your downloads usually go. If you have trouble finding them, Google is your friend....there are so many options we cannot possibly detail them all here. The files are sometimes in .ZIP folders, and will need unzipping before you access the files. There are free unzipping programs readily available on the net, for both mobile and pc/mac devices. We use 7-zip and WinRar personally, these are free programs and really easy to use. As for mobile devices, you can run a search in your app store and chose your favourite from there. After you have opened the zip file, your items will be readily available. Our files are mainly image files, PDF files and Office documents. You will need to make sure you have the software on your devices to be able to access these files. We are always happy to assist where we can, so if you still run into trouble, email Mel@melicraft.co.uk and we will do our very best to make sure you can access the files. Failing THAT, we can email you the files, all unzipped, right into your mailbox. What we cannot do is accept returns or give refunds for downloaded files. So please make sure you can access the files you are purchasing before you confirm your order.



Our Patterns and Charts - Permissions

As is standard, you have permission to sell or gift items you make with our patterns. A credit to the designer – "Design by Mel@Melicraft" would be appreciated! Please do not share/re-sell the patterns online, print out to distribute (free or paid), give/film tutorials from our patterns or pass off as your own. You are free to share links to where you bought your pattern online or on social media. In fact – we actively encourage it!