As we print our items as and when they are ordered we are not able to accept returns without incurring a loss to ourselves. If, however, your item has arrived damaged or is faulty we will always replace it for you without question.

Yes! All items are designed, created, packed and shipped in the UK.

No. We have been assured by our printing team that the ink which is used to print our designs is vegan-friendly, and no animal by-products are used to create the ink - nor are they tested on animals.

Opting to upgrade your shipping to 24hr RM delivery does not speed up the design process, instead, it means when it leaves our printing hub it will be sent using RM-24Hr in comparison to our free delivery, which uses RM-48Hr.

Where our mugs are packed within a smash-proof box, our cards are packed within a protective sleeve and a cardboard hard-back envelope.

More often than not the first time a buyer hears about their item being returned to us - is when I message them. If your item has been returned to us then this will be due to failure to collect from your Post Office. Your local Post Office keeps your order for 18 DAYS before returning.

In order for this to be resent to you there is a reshipping fee of £4 (as of the date of posting). Failure to pay the reshipping cost may result in the deposing of the item. No refund is offered during this process, as costs have already been expelled.

Unfortunately, as a very small business, I am unable to donate physical products, however, I would be happy on occasion to offer a UNIQUE high discount code.

Please do make note that if I were to donate products to all charities that have messaged me, I would not have any income - I would be delving into my own funds to cover the product costs and design - which can be up to 90% of the cost before any profit is actually made.

As above, a discount code is the best I can do - remembering that the discount code covers purely my costs and results in zero profit. Alternatively, like many others, if you would prefer physical products then we suggest messaging a larger well-established company that would be able to provide a wider range of products that would result in little if any effect on their earnings.

Yes. Most of our designs are fully editable, so if you would prefer one to say something else then drop us a message BEFORE ordering and I'll get back to you on if it can be done :)

No. We have been assured by our printing team that our ink is toxin free, and therefore it is safe for both adults and children to use. Our inks are also OEKO-TEX® certified.