With the order confirmation, orders usually ship within two business days. Upon shipping, you will receive a confirmation email with the tracking number. Shipping is done through the USPS First Class mail or Priority Mail. Please note the shipping times estimated at checkout are from the time of shipping, not the time of order, and are not guaranteed by Natural Sloth. We are not responsible for shipping delays.

If you are in any way dissatisfied with your purchase, please email us right away at info@naturalsloth.com.
Buyers are responsible for return shipping costs. Returns will be subject to a $9 or $15 return shipping fee, depending on the size and weight of the box, which will be deducted from your refund. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We can not accept returns on used products or sale items. Contact us within 7 days of delivery and ship items back within: 14 days of delivery. We do not accept exchanges.
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We do not use any fillers, synthetic fragrances, phthalates, or parabens.

Our essential oils are a mix of organic and wildcrafted essential oils. They do not contain any fillers or artificial ingredients. We chose to use only pure essential oils to scent our products because they are natural and highly concentrated, steam-distilled, or cold-pressed extracts of almost any part of a plant, such as seeds, flowers, fruit, leaves, stems, and roots. Essential oils have an aromatic scent that eases stress and boosts mood without any chemicals.

Beeswax candles are some of the oldest candles in history. Beeswax is 100% bee-made, therefore, 100% natural.

Our candles or wax melts do not melt during the summer shipping because we use a high percentage of beeswax and a small amount of coconut oil.

First Burn

Give your candle enough burning time to develop a melted wax pool that goes all the way to the edge of the container on the first use - this can take up to three hours.

Tunneling

If your candle stays lit, give it a good long burn until all the wax is melted to the edge of the jar, and you've effectively "reset" the memory of the wax. If your candle doesn't stay lit because it is "drowning" in a wax pool, try using a paper towel or napkin to soak up some of the excess wax.

If the wick won't stay lit

If the wick doesn't stay lit or light up is probably because the wick needs to be trimmed and clean of charred material. Trim the wick, and give the candle a good long burn until the wax is melted to the edge of the j

Wooden Wick burns wider and slower than a standard wick. They are eco-friendly, and the wood is sourced from Forest Stewardship Council certified mills and manufactured in the USA. They flicker and crackle while they burn, so wooden wicks help create a feeling of a mini campfire right in your home. The wick will give off a scent of its own. It’s a light, wood-burning scent. We also love the shape of this flame compared to the standard wick, and for every $100 spent, our supplier plant a tree with Trees for the Future, an organization working to end hunger and poverty.