General return and cancellation policy:
All items are made to order, meaning each product is made and printed upon receiving the order. Cancellations or returns are not accepted if the product has already entered into production. Cancellations are only accepted within a 2 hour notice from when the order was placed and if the product has not entered the production phase yet. We recommend the customer to contact us as soon as possible if the order was placed by mistake or if the customers changed their mind. This policy does not apply to custom-made or personalized products, perishable goods, or products that have been opened or used can not be cancelled, exchanged or returned unless they arrived faulty or not as described.
In case of any production errors, defects or receiving the wrong item, we offer the warranty and insurance policy as outlined in more detail in our "About" section.
European Union return and cancellation policy:
Under EU regulations, you have the right to change your mind and return a product within 14 days from the date of delivery. To be eligible for a return, the product must be unused and in its original condition and original unopened packaging. You will be responsible for the cost of returning the product and any possible import fees, unless the product is faulty or not as described. Once we receive the returned product and confirm that it meets the above conditions, we will process your refund minus any shipping costs you may have paid within 14 days using the same method of payment that you used to make the original purchase. This policy does not apply to custom-made or personalized products, perishable goods, or products that have been opened or used, unless they are faulty or not as described.
In case of any production errors, defects or receiving the wrong item, we offer the warranty and insurance policy as outlined in the "About" section.