Announcement
𝐰𝐞𝐥𝐜𝐨𝐦𝐞 𝐭𝐨 𝐭𝐡𝐞 𝐤𝐧𝐨𝐭 𝐬𝐡𝐨𝐩 🧶 we offer a wide selection of fibre art supplies, diy kits, handmade designs + more! now shipping worldwide with sustainable packaging ♻️ see below for our processing times, delivery options + more 👇🏻
📦 𝐨𝐮𝐫 𝐨𝐫𝐝𝐞𝐫 𝐩𝐫𝐨𝐜𝐞𝐬𝐬𝐢𝐧𝐠 𝐭𝐢𝐦𝐞𝐬
▪️ we ship all orders within 1-3 business days
▫️ included in estimated arrival at checkout
▫️ we ship orders asap in the order received
▫️ we do not ship on weekends
▫️ we do not ship on canadian holidays
🚚 𝐨𝐮𝐫 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐨𝐩𝐭𝐢𝐨𝐧𝐬
▪️ standard fixed-rate shipping
▪️ canada: $12 + $1.50 per add-on item
▪️ united states: $15 + $1.50 per add-on
▪️ international: $80 + $1.50 per add-on
▫️ prices in canadian currency (cad)
▫️ prices before applicable taxes
▫️ prices may vary, see listing details
▫️ express + priority shipping available
▫️ tracking number emailed once shipped
▫️ we ship with ics, canpar, ups, fedex + purolator
▫️ we are not liable for carrier delays (see below)
▫️ we are not responsible for verifying addresses
▫️ sorry, we do not offer untracked lettermail
▫️ sorry, we do not ship to post office (po) boxes
▪️ free contactless pick-up
▪️ 1917a queen street east, toronto, ontario
▫️ use shop coupon code PICKUP at checkout
▫️ we will contact you when your order is ready
▫️ available weekdays only from 11am - 11pm
▫️ minimum 3 hour advance notice required
⚠️ 𝐩𝐥𝐞𝐚𝐬𝐞 𝐛𝐞 𝐚𝐝𝐯𝐢𝐬𝐞𝐝 once we have shipped your order, delivery is the carriers responsibility. we cannot control + are not liable for any delays or non-receipt of your order once it is in the hands of the carrier. we offer tracking for all orders + most are handled + received in a timely manner without issue. with any carrier, there is always a possibility of delivery complications + circumstances out of their control. all delivery windows provided by etsy + delivery dates provided by the carrier are solely *estimates* + cannot be guaranteed. our carriers offer insurance up to $100CAD + etsy offers purchase protection for eligible orders up to $250CAD. we appreciate your understanding + we will always do what we can to help should this situation arise.
⚠️ 𝐩𝐥𝐞𝐚𝐬𝐞 𝐛𝐞 𝐚𝐝𝐯𝐢𝐬𝐞𝐝 if you are located in a rural area or you regularly have difficulty with receiving mail delivery to your address, please consider including a contact phone number in your order notes. we will strictly use your phone number for shipping purposes (on the shipping label) to ensure that the carrier or drop off location is able to contact you directly to proceed with delivery or advise of pick up location details. please note: we are not responsible for delays or return packages due to delivery complications to the mailing address provided with your order + are unable to provide refunds for shipping costs in these cases. we appreciate your cooperation + understanding.
🔔 𝐫𝐞𝐯𝐢𝐞𝐰 𝐨𝐮𝐫 𝐟𝐚𝐪 𝐛𝐞𝐥𝐨𝐰 (at the bottom of this/our main shop page) for answers to our most commonly asked questions. here you will find more detailed information about our shop, our products, our policies + more! if you cannot find the answer to your question or have a suggested faq, feel free to send us a message- we welcome + appreciate your questions + feedback!
👋🏻 𝐜𝐨𝐧𝐭𝐚𝐜𝐭 𝐮𝐬 with questions or concerns anytime, we're always happy to help 🤍 please note: if you receive an "out of office" response, we will respond as soon as possible on the next business day- thank you for your patience + understanding!
Featured items
Items
All Items
Reviews
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Shaziea on Apr 12, 2024
5 out of 5 starsPicked up my order in person and it was very smooth & easy.
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diana on Mar 30, 2024
5 out of 5 starsGreat quality, relatively fast shipping considering it came from Canada to US. Will buy from again
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diana on Mar 30, 2024
5 out of 5 starsGreat quality, relatively fast shipping considering it came from Canada to US. Will buy from again
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Nova on Apr 15, 2024
5 out of 5 starsBeautiful materials amazing customer service. Will definitely buy from again!
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About theknotshops
welcome to the knot shop.
Shop members
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kylee bauersfeld
Owner
Production partners
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Hand Spun Art Yarn Supplier
NB, Canada
hand spun art yarn
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
is your product + packaging sustainable?
being an environmentally-friendly business is one of our top priorities! we consciously limit the overall amount of materials used when packaging our orders, using recycled and/or eco-friendly packing + shipping materials as much as possible. we only include printed instructions with our diy kits upon request in an effort to reduce waste. we also offer + use (up to) 100% recycled cotton cord- each of our listings includes composition + production details ♻️
you can find more information about the sustainability efforts of our suppliers by visiting:
𝐠𝐚𝐧𝐱𝐱𝐞𝐭 donates to: https://onepercentfortheplanet.org/ + https://onetreeplanted.org/
𝐛𝐨𝐛𝐛𝐢𝐧𝐲 eco-friendly efforts: https://shop.bobbiny.com/en/content/7-recycling
do you offer local pick-up?
contactless pick up is available at 1917a queen street east, toronto, ontario, m4l 1h3 (in the beaches, near queen + woodbine). simply use shop coupon code PICKUP at checkout + we will contact you when your order is ready via etsy message (we do not send emails but you will receive an email from etsy). our order processing time for all orders (including pick up) is 1-3 business days. pick up is available 𝐰𝐞𝐞𝐤𝐝𝐚𝐲𝐬 𝐨𝐧𝐥𝐲 with a minimum of 3 hours advance notice + within a 30 minute time window (i.e. 1:00pm - 1:30pm) as selected by you. please await confirmation of requested pick up time before proceeding. if you are unable to pick up within the confirmed window, you will need to reschedule with a minimum of 3 hours advance notice ⏰
do you offer exchanges or refunds?
if you are unhappy with your order for any reason, please contact us as soon as possible- we will do our best to find a suitable solution for your situation! 𝐩𝐥𝐞𝐚𝐬𝐞 𝐧𝐨𝐭𝐞: we do not offer refunds or exchanges for diy kits or 5, 10, 25 or 50 meter cord lengths. please contact us within 14 days of delivery to initiate a return. return items must be sent via tracked post + received, in their original condition, within 30 days of the delivery date. as per etsy policies, the buyer is responsible for return shipping + we require tracking information- otherwise we will not be responsible for delays/non-receipt of the return. refunds provided for items + tax only (not shipping). reach out to us with questions or concerns 💌
when will my order ship?
we prepare + ship all of our orders, in the order that they are received within 1-3 business days (our order processing time). this processing time is included in the estimated delivery window provided by etsy prior to check out. we always strive to ship orders as soon as possible, however, the processing time can vary depending on the queue of orders ahead of yours. you will receive an automated shipping confirmation with tracking information via email once your order has shipped. 𝐩𝐥𝐞𝐚𝐬𝐞 𝐧𝐨𝐭𝐞: all of our orders are shipped with tracking, however, etsy does not support certain carriers. your tracking number will always be attached to your order + you can track the transit status via the carriers website ✅
which carriers do you ship with?
we ship with various carriers + select the appropriate carrier by ability to service your address + fastest delivery. the delivery speed depends on the shipping option selected: standard = 5-7 business days, express = 2-3 business days, priority = 1-2 business days (𝐧𝐨𝐭𝐞: these are estimated times in transit + do not include extended processing time of 7-10 business days). we generally use ICS courier within canada + UPS within the united states/international. we also use fedex, canpar + purolator. 𝐩𝐥𝐞𝐚𝐬𝐞 𝐧𝐨𝐭𝐞: we no longer ship with canada post + our carriers do not deliver to Post Office (or PO) Boxes- please provide only a physical address with your order. we apologize for any inconvenience! contact us with any concerns 🙂
how long does delivery take?
we ship our orders in the order received within 1-3 business days (our processing time). we always strive to ship orders as soon as possible (sometimes even same-day)- but it depends on our queue. once your order has shipped, the delivery speed depends on the shipping option selected: standard = 4-10 business days, express = 2-3 business days, priority = 1-2 business days (𝐧𝐨𝐭𝐞: these are *estimated* times in transit + do not include our processing time of 1-3 business days). etsy will provide an estimated delivery window based on your location, our location + the aforementioned timeframes prior to check out. you will receive a shipping confirmation email with the tracking number + estimated delivery date once your order has shipped 📦
when will you restock?
we do our best to keep all items in stock at all times! that being said, popular items can sell out quickly + we apologize if we do not have an item that you need available. if an item that you're interested in is sold out, the best way to be notified when it is available again is to select the sold out item + enter your email address to be automatically notified once it's back in stock (feature only available on a browser, not the etsy app). we do not have a regular restock schedule, but we frequently monitor our inventory + restock when required. that being said, we usually restock bobbiny once a month (or more, depending on the season) + ganxxet less frequently. we announce all of our restocks + shop updates on instagram @theknotshop 🧶
what happens if my order is delayed or is lost in transit?
𝐩𝐥𝐞𝐚𝐬𝐞 𝐛𝐞 𝐚𝐝𝐯𝐢𝐬𝐞𝐝: once we have shipped your order, delivery is the carriers responsibility. we cannot control + are not liable for any delays or non-receipt of your order once it is in the hands of the carrier. we offer tracking for all orders + most are handled + received in a timely manner without issue. with any carrier, there is always a possibility of delivery complications + circumstances out of their control. all delivery windows provided by etsy + delivery dates provided by the carrier are solely *estimates* + cannot be guaranteed. our carriers offer insurance up to $100CAD + etsy offers purchase protection for eligible orders up to $250CAD. we appreciate your understanding + we will always do what we can to help 🤍
do you have a store? can i shop in-person?
we do not currently have a physical storefront (yet, anyways!) but hope to in the future! if you would like to sample cords, we have a variety of options available for order in our shop. please visit the following link for our sample options: https://www.etsy.com/shop/theknotshops?section_id=34289504 𝐩𝐥𝐞𝐚𝐬𝐞 𝐧𝐨𝐭𝐞: we currently only offer samples of bobbiny cords. when we begin offering ganxxet in custom cut lengths, we will provide a sample option of these cords as well. follow us on instagram @theknotshop for product releases + shop updates 🛍️
do you offer wholesale or discounts for bulk orders?
we do not currently offer wholesale discounts. we have thoroughly considered this option + unfortunately it does not make sense for our business at this time. we do, however, offer discounts for larger (bulk) orders by way of discounted shipping. our shipping (depending on the destination country + shipping option selected) is a flat fee for the first item + only $1.50CAD for each additional (or add-on) item in an order! for example: (an order within canada + standard shipping) 1 item = $12.00, 2 items = $13.50, 3 items = $15.00 for shipping, etc 👍🏻