Your order is unique and one of a kind. What does that mean? I don't have pre-made inventory sitting on hand waiting for just anyone to place an order! What else does that mean? The ENTIRE process is tailored specifically to you and your order, alone and no two items will ever be exactly the same!

Once your order is placed, based on your selected CUSTOM AND PERSONALIZED options such as font, wording, and product specifications like color, size or type, I then place an order for the materials I need to create your order! No materials are kept on hand. Everything I need to fulfill you order is received and made to order, after your order is made! Again, clients will never receive the exact same, off the shelf items from my shop! Everything is as unique as you are!

In general and in summary, the process is as follows:

1) You place your order with ALL required details. If any custom details are missing I will reach out to you to confirm all required information. Delayed responses may impact your delivery date so please respond quickly!

2) I order all the materials I need to make your hand created piece(s).

3) Your materials are received and the magic starts to happen! Please note that there may be orders ahead of your (there always are!). So if you don't hear from me for a week or two, it just means I am busy with orders!

4) Once I finish your order I will send a notification with photos as a sneak peek!

5) Get excited! Your order ships with tracking information so you know exactly where it is!

This is where you, as a client can make a huge impact on me and my little Etsy shop! I am open to any and all reviews and constructive feedback. I love to hear when I have met or exceeded expectations as well as when I have opportunities to improve service! PLEASE LEAVE A REVIEW! It is GREATLY APPRECIATED!

The time needed for me to order and receive the materials for your order PLUS the time for all hand-made components to be created are combined to come up with your estimated shipping and delivery date! The estimated shipping and delivery dates are available on your order. If you cannot find them, please message me. In general everything in my shop is either on a 2-4 week turnaround or a 3-4 week turnaround all depending on how quickly I receive your materials + time to hand-create your customized products! Turnaround times may vary at any time and are often impacted by holidays so please keep this in mind and get your orders in early!

MESSAGE ME IMMEDIATELY WITH WHEN YOU NEED IT BY! Even before you place your order. Rush orders can be accommodated but is case by case.

How many orders I have in queue at any given time plays a role in whether your order will be sent within the estimated time frame provided OR early! Don't we all love receiving orders earlier than expected! But this is not guaranteed!

Expedited *shipping* is always available at your cost. I do not add shop fees; pricing is always whatever the shipping vendor charges me. HOWEVER, expedited CREATION of your order will incur a fee and is based on my capacity to handle you expedited creation request AND how many other expedited requests I may have. This is why it's important to message me and not assume!

After 24 hours from the time you place your order, no your order cannot be cancelled. Unfortunately due to the unique nature of my hand crafted, custom and personalized products, everything is being tailored to you from the moment you place your order. That means I order the materials specifically for your order. These materials are not the materials other orders need so I have no way of recovering the expense once I place the order for the materials to make your order. This is why it is very important that you review what you ask me to create and make sure everything is correct from spelling to colors to size. I want you to be happy with your decision so please reach out to me with any questions before placing an order.

I'd like to say yes, and so far I don't recall saying no in the past eight (8) years, BUT with that said...I am human and my hands are doing the work, so I do have physical restrictions at a certain point, but it is only to ensure you are completely happy with the quality of the product(s) you order!

So...if you want to know if I can engrave something unique like a logo or a very detailed image, just shoot me a message and I will respond within 24 hours! Usually I can accommodate special requests but if I feel the detailing is so fine that it simply will not look good, I will let you know and we can continue communicating until we find a solution you are happy with! Sometimes that solution may be that you have to find another shop.

Due to the unpredictable nature of the growth of wood, you may see varying characteristics of such as density, color, knots (round dark spots), grain, and cut. These characteristics may impact the aesthetics and cause minor variations from one product to the next or even from the images in a listing to what you receive. These differences are minor and natural and add to the beauty of your unique, one of a kind, hand-created item. This is all common and natural in wood work across the industry. If you have any questions or concerns, please let me know! Just no that no two pieces of wood are the same and no single piece of wood is perfect!

YES!!

Digital previews are free if an order has already been placed. Design consultations and/or preview requests PRIOR to placing an order will be invoiced a $5.00 fee to account for communication and design time in the event you choose not to place an order. Designs are the legal property of Horse Hopes.

If you would like to see a preview of the design before I create your order, I am happy to provide previews **upon request**. Previews will not be provided without requests. Requesting a preview will imply your required approval of the preview as a response through Etsy email/messages *prior* to the start of the creation of your order. Completion of your order and subsequent shipment will be delayed until approval is received.