All of our cards are printed on FSC Certified stock responsibly sourced from well managed forests and are supplied 'naked' without cello bags.

Our envelopes are either made from recycled materials or FSC recyclable paper.

If your order arrives damaged please contact us via Etsy messaging within 14 days of receipt of order and send us a photo of the problem. One of our team will be in touch.

If your order has not arrived within 7 working days from date of your dispatch notification please contact us via Etsy messaging and our team will be in touch.

If this is the case you are entitled to a refund as follows:
You must contact us via Etsy messaging within 14 days of purchase to inform us.

You must return the item(s) to us within 30 days of purchase.
Items must be unused and in the same condition that you received them.
You must include your order number and name in with the return.
Personalised items are not eligible for return.
Only full priced items may be returned. Sale items cannot be refunded unless they are faulty.
You will be responsible for the shipping costs to return your item to us.
Once the item team will carry out a returns inspection. If your refund is approved a credit will be returned to your original payment method within 10 working days.

Unfortunately we cannot amend orders once they have been placed, however we will always try to combine orders if they are placed on the same day. If we are able to consolidate deliveries we will reimburse the shipping cost of the additional order to you where possible.

If you have placed multiple orders and want to enquire about combining delivery please message us via Etsy messaging on the same working day incluing your order numbers.