No problem! My response time generally ranges from 1 hour to 2 days - however, please allow up to one week. If you haven’t heard a response by then, it’s most likely that my reply went to your junk mail! Please check your spam or junk folders to make sure you aren’t missing out. Please remember that time zones will impact the speed of my response, but that I will get back to you. You’re welcome to ask follow up questions.

Please make sure that the pattern does not answer your question, and if it's a general knitting technique, please try googling that prior to contacting me.

Unfortunately, refunds are not available for digital downloads. This is because there is no way for it to be returned, and therefore no way to prevent scam activity. However, please reach out to me if you have any issues and I’ll see what I can do.

No. This is a knitting pattern, not a finished object. All of my listings are for PDF downloads of the pattern; no paper patterns are sent, no finished objects. This is for PDF download patterns only, NOT a finished object.

First - thank you so much for letting me know! I really appreciate your diligence in finding my shop and sending me a message.

Lately, I’ve had a huge issue with my images being stolen. Many sellers, both independent and across various big name sites (including here on Etsy) have stolen my pictures and are using them to sell whatever fraudulent products they are selling.

Unless the listing is under my name, “Emma Bermudez Designs,” the images are being used in violation of copyright law.

I have been working diligently to have these listings removed.

My pictures will never be genuinely used to advertise finished products. Please be cautious with listings like those.

I’m really sorry to hear that!

Unfortunately, if you purchased something on another site which used my images (with the exception of Ravelry, where I also sell my patterns), I’m not able to help you. I’m not affiliated with them, they committed copyright infringement. Please contact the host of the site that you purchased the object from and inform them of the issue.

If you have an Etsy account, after your purchase you’ll see a View your files link which goes to the Downloads page. Here, you can download all the files associated with your order.

Downloads are available once your payment is confirmed. If you paid with PayPal or a credit card on Etsy, confirmation might take a few minutes.

You’ll also receive a download notification email separate from any transaction notification emails you receive from Etsy and/or PayPal.

To download a digital file, please follow the link in your email or sign into Etsy on your mobile browser, or a non-mobile computer.

For more help, please follow the link for the following article: https://help.etsy.com/hc/en-us/articles/115013328108?segment=shopping

Unfortunately, my patterns are only available in English.

While I’d love to offer the patterns in other languages, that’s not something I’m currently able to offer.

Thank you for your interest!

All my patterns are primarily or entirely written. Occasionally, I’ll have photos to demonstrate a technique or how something should be done. However, this does not occur in all patterns, and is listed in the description when it does occur.

Some patterns have charts. This is stated in the description of that listing.

If something is not expressly stated in the description, please do not assume it will occur.

No, I’m sorry.

I’m not able to knit in the quantities required to sell finished objects.

I only sell patterns :)

Short answer: They’ve stolen my pictures and their listings appear faster than I can report.

Long answer: I don’t sell socks. I sell knitting patterns. There are a lot of opportunistic unscrupulous shops who have taken my pictures and are using them to misrepresent the items they’re selling. You’re not going to get the socks in the pictures.

Two of the yarns I used have been discontinued. One of the yarns cost $40 to knit the socks - that they’re selling for $20.

I am not affiliated with these stores. My product photos have been stolen.

My pictures are being used to misrepresent someone else’s product. If you want examples of what you might get if you buy from them, please message me. I’ve had scammed folks message me pictures.