Announcement    👋 Hello and Welcome to Lupa Garden!

We are a family-owned Business located in New York City. Please Be Patient with Us.

🍀 We are excited that you are considering placing an order with us. Before you do, we kindly remind you to carefully read through our terms and conditions. These are important guidelines that explain the terms of your purchase and the obligations of both you and us as the seller.

🚫 Due to strict regulations by the governmental authorities in charge of enforcing plant quarantine regulations, we are not able to ship plants to states of California, Alaska and Hawaii, and all other off-shore insular areas, such as American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam and Puerto Rico. Your order will be cancelled.
Thank you for understanding.

📦📦📦 SHIPPING SPEED:

USPS PRIORITY MAIL deliveries arrive in 1-3 business days depending on where your package starts and where it's going. Please note that Priority Mail remains a NON-GUARANTEED service. We are not responsible for damaged plants due to mishandling and delayed shipments. This is something that we have no control over with.

PRIORITY MAIL EXPRESS is the FASTEST mail service offered by the Postal Service.
It provides guaranteed 1-Day or 2-Day expedited service by 3 p.m. for any mailable matter and includes $100 of insurance coverage.

📦📦📦 SHIPPING DAYS:
We want to inform you that we process orders in the order they are received. We kindly ask for your patience as we carefully inspect your plant in preparation for its journey to your home.

Our shipping days are every Monday, Tuesday, and Saturdays to make sure that your Plant spends as little time as possible in the box and does not languish unnecessarily in the box over a weekend.

Please allow a maximum of 3-5 business days from the date you placed your order to the date your plant is shipped. This time allows us to ensure that your plant is healthy and ready to thrive in its new environment.

❌❌❌ CAN I CANCEL MY ORDER?
If you need to cancel your order, please contact us as soon as possible. We will assist you in canceling your order and issue a full refund. However, once your order has been shipped and sent to USPS, we are unable to cancel it.

☀️🌧️🌿 CARING FOR PLANTS
Just like any living organism, plants require proper care and attention to grow and thrive. Watering, pruning, and providing the right amount of light and nutrients are just a few of the essential aspects of plant care. Neglecting these basic needs can lead to poor plant health and, in some cases, even death. We encourage you to take the time to learn about your plant's specific needs and provide the care they require. We strongly recommend that you take proper care of your plants, ensuring they receive the right amount of light, water, and nutrients. By doing so, you will enjoy the many benefits of having thriving and vibrant plants in your life.

👨‍🌾👨‍🌾👨‍🌾 WHERE OUR PLANT SELECTION COME FROM?
We handpick each plant from the Greenhouse to ensure that it is healthy, vibrant, and ready to thrive in your home.
We carefully selects each plant, examining it for any signs of damage or disease. We only choose the best quality plants, which have been grown in optimal conditions to ensure that they are healthy and strong.

💯 💯 💯 PLANT GUARANTEE:
We take pride in providing high-quality plants that are carefully selected and inspected for optimal health. However, we want to inform you that once plant materials leave our property, we do not have the ability to guarantee their well-being. There are several external factors beyond our control that can affect their survival. Weather conditions, plant predators in your home, airborne plant diseases, and the location where the plant is placed inside or outside your house can all affect its growth and overall health. Please note that we do not offer a guarantee or refund for any plants that do not survive due to external factors beyond our control.

If you have any questions or concerns about plant care, please don't hesitate to contact us. We are here to help.

Thank you for your love of plants and for choosing Lupa Garden as your plant care partner.

We appreciate your business and look forward to providing you with a positive experience.

Best regards,

Chris and Maria
LUPA GARDEN FAMILY est. 2018