Absolutely! Our captions and maps shown in product shots are just ideas to get you started. You can either choose the stock caption options or come up with your own quote, date, or other meaningful phrase you'd like to use as a caption. Once you've selected your caption, let us know which locations you'd like to see!

*While we encourage our customers to be creative with the styling of their custom print, we reserve the right to not include profanities in the captions on our prints

Our maps are printed directly on wood in small batches, meaning you will see a level of quality and durability that sets us apart from other shops! Each wood print comes with a handmade wooden frame and will arrive ready to hang. No expert mounting required - a regular nail will suffice! We also offer framed canvas prints and unframed paper prints, using high quality archival watercolor paper. If you can't find what you're looking for, just ask!

Send us a message! We might just have something in the works that would fit what you're looking for. Note that designs out of the scope of what is shown on our shop will include an extra $25 design fee. Every single design is created in-house by John & Rachel, so you won't find it outside of Journey Print Shop.

We will offer a full refund for cancellations made within 12 hours of purchase.*

*If your design has already been created, you will be refunded all but $25. We put a lot of care and time into each custom piece, and this will help cover our time! We do not offer refunds on rush order fees or custom prints.

Send us the correction ASAP after checking out! However, we aren't able to make corrections after the art has been printed. If you made a mistake on the text, location, or design at checkout, you can order a new print at-cost, which includes labor, materials, and shipping.

If you provide us with an incorrect shipping address, you will be responsible for the cost of return shipping if it's sent back to our shop. If a print is lost due to an incorrect shipping address, you will be responsible for the cost of shipping & the replacement cost for the print (at-cost).

No - expedited shipping will not expedite the design or printing time quoted. If you're in a hurry, let us know and we will make every attempt to ship your order as soon as possible, and make sure you approve your proof right away (if you requested one!) However, purchasing express shipping will only cut down time spent in Postal Service limbo once it leaves our shop.

Note that all orders ship from Michigan, and the shipping time for U.S. orders is 3-8 days with USPS Parcel Select Ground. International shipping, USPS Priority Mail and USPS Priority Express are available as upgrades at checkout!

Your satisfaction is guaranteed when you buy from our shop!

In cases of lost, late, or damaged prints, we will file a claim with the USPS. Your action is not needed, and we will take care of things on our end!

If your print was lost or damaged in transit by USPS, please send us photos of the damaged packaging and print. We will make sure a new print is on its way to you as soon as we can.

Make sure you mark YES for a proof at checkout if you'd like to approve the design before it's printed! Requested proofs will be sent through Etsy messages.

Please note - if we haven't received any feedback or change requests after 2 weeks of the proof being sent, we will print and ship your map as-is without any changes. There is a limit of 3 proofs total per order to accommodate reasonable changes requested by the customer. As we are working within the constraints of the maps available, not all changes can be accommodated.

**If a proof is NOT requested, a proof/mockup will NOT be sent before we print & ship your order.

We use high resolution, detailed, vintage topographic or atlas maps in the public domain. We are sometimes able to use maps provided by a customer - if it is copyright-free, it fits within one of our designs, and it maintains a high enough resolution for great print quality. We don't typically use or have access to trail/hiking maps due to the above restrictions. We cannot guarantee a specific color or style map is available for each location in the world, but we do have a very extensive map library, which is growing by the day!

While we'd love to be able to create a new template for each order for these requests, we do not make mountains to look like a specific mountain formation (i.e. Half Dome, K2, Mt. Rainier, etc.) due to the time we devote to each order and our high order volume. We have designed templates for each number of mountains selected at the time of ordering.