All of my products are made with a lead-free non-toxic glaze and are perfectly happy to be eaten off of, drunk out of and enjoyed thoroughly. Everything is dishwasher, oven and microwave safe.

Please don't microwave an empty ceramic vessel. If there is no food or liquid in the bowl to absorb the microwave energy, the ceramic material itself can become excessively heated and potentially crack or shatter.

Every item in my shop is handmade, so sometimes there are slight variations in color and size. Isn’t that the charm of old-school craftsmanship though?

Also, keep in mind that every computer monitor/phone screen displays colors a little differently.

I’d love to hear all about your custom order requests and I’m sure I will be able to craft something we will both enjoy. Drop me a convo and we can get started.

If you have any doubt or question about an item let me know before your purchase and I’ll be happy to clarify. gigi@madaboutpottery.com

Yes! I gladly accept returns and exchanges within five days of delivery as long as the items are shipped back within 14 days at the expense of the buyer.

If your order came broken or damaged in any way - please let me know and send me a picture right away - so I can work on resolving the issue.

That being said, I don’t accept returns or exchanges for sale items or personalized orders.

The item must be in returned in tip-top shape and any loss in value is the buyer’s responsibility.

Please feel free to contact me with any questions, concerns, thoughts or compliments. I love to hear from potential customers and fellow pottery lovers around the world.

Since my shop is a one-woman show, every piece is made to order - meaning, I start working on your piece(s) only after your order has been placed. This allows me to maintain the high craftsmanship in my pottery, and to create pieces that are 100% uniquely made for you.

It generally takes me 3-4 weeks to make most pieces.
Dinnerware and larger orders may take up to 8-10 weeks to make.

Delays may occur that are beyond my control, but I will be sure to keep you posted should there be any unexpected changes.

*Please note these times refer to production time, and NOT to shipping time.

To track your order go to this website: https://www.17track.net/en
and enter the tracking number I provided you.

I'm not responsible for delays due to customs.

Buyers are responsible for any customs and import taxes that may apply.

Etsy collects VAT for US customers on checkout.

In Europe, customers might be liable for VAT payment, customs, and import taxes, depending on the cost of your total order.

Mad about pottery is registered in compliance with the VerpackG LUCID Act.
As a German customer you can send back all package materials back to me to this address:
Gittit Rad-el
19, Dov Gruner
Tel-Aviv, 6949818
Israel